Traiya Friar
2917 Trudy Lane Lansing,MI
Summary
I am a dependable professional with a track record of success, attention to detail, and a proactive mindset. I am seeking opportunities to improve processes and workflows for the team's benefit. I am a conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Operations Specialist
Matchwell
Remote, NC
10.2023 - 07.2025
- Coordinated daily operations to ensure smooth workflow and timely task completion.
- Collaborated with team members to resolve operational issues and improve communication.
- Participated in strategic planning sessions to contribute to long-term operational goals.
- Coordinated quarterly meetings with clients to ensure that business is running smoothly.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Assisted in payroll to ensure that our clients are approving timecards in a timely manner, as well as resolving any payroll issues that may arise.
- Assisted in any reach-outs needed to clients to resolve issues or to see if Matchwell's support is needed.
Onboarding Specialist
Matchwell
Remote, NC
08.2021 - 10.2023
- Facilitated onboarding sessions for new hires to ensure smooth transitions.
- Assisted new employees with system access and necessary tools.
- Maintained onboarding documentation to ensure compliance with company policies.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
- Coordinated with various departments to ensure smooth transition into the organization.
- Promoted a positive company culture from the first day of employment to increase retention.
Customer Service Representative
Maximus
East Lansing, MI
03.2019 - 08.2021
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated relevant information efficiently.
- Collaborated with team members to enhance service delivery standards.
- Handled customer complaints professionally and escalated when necessary.
- Trained new staff on customer service protocols and best practices.
- Answered customer inquiries and provided accurate information regarding services.
- Collaborated with a team to train for a new location.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Processing Associate
PG Manufacturing
Lansing, MI
04.2018 - 12.2018
- Operated machinery for efficient processing of materials and products.
- Assisted team members in maintaining workflow and productivity levels.
- Collaborated with colleagues to streamline processing procedures and reduce delays.
Percolator
Biggby
Lansing, MI
11.2017 - 03.2018
- Trained new baristas on beverage preparation techniques and customer service standards.
- Mentored staff to foster a positive team environment and improve service quality.
- Implemented best practices for equipment usage and maintenance among baristas.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Assisted upper management with bank deposit runs.
- Worked with management to open and close the coffee shop.
Retail Sales Associate
Home Goods
Lansing, MI
09.2014 - 06.2017
- Assisted customers with product selection and inquiries.
- Maintained store displays and organized merchandise for visibility.
- Processed transactions accurately at the point of sale.
- Collaborated with team members to achieve daily sales goals.
- Handled customer complaints with empathy and professionalism.
- Restocked inventory promptly to ensure product availability.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Completed transactions in an efficient manner while providing excellent customer service.
Education
Lansing Community College
Lansing, MIGreat Lakes College
LansingSkills
- Customer service
- Team collaboration
- Strong communication skills
- Compliance regulations
- Attention to detail
- Time management
- Data entry
References
References available upon request.
Timeline
Operations Specialist
Matchwell
10.2023 - 07.2025
Onboarding Specialist
Matchwell
08.2021 - 10.2023
Customer Service Representative
Maximus
03.2019 - 08.2021
Processing Associate
PG Manufacturing
04.2018 - 12.2018
Percolator
Biggby
11.2017 - 03.2018
Retail Sales Associate
Home Goods
09.2014 - 06.2017
Lansing Community College
Great Lakes College
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