Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tra'Keena Eason

Pelham,GA

Summary

Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.

Overview

8
8
years of professional experience

Work History

Lead Customer Service Representative

Circle K
Pelham, GA
09.2023 - Current
  • Provided guidance and support to customer service representatives.
  • Assisted in resolving escalated customer complaints.
  • Maintained up-to-date knowledge of company products and services.
  • Handled inquiries from customers regarding product information or services offered.
  • Trained new employees on company customer service policies and service level standards.
  • Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Production Worker

Diversified
Camilla, GA
02.2016 - 05.2016
  • Loaded and unloaded pallets onto wrapping machine to be prepared for shipment.
  • Wrapped each pallet with plastic wrap, ensuring all items were secure during transport.
  • Utilized a hand-held scanner to scan barcodes for accuracy of shipments.
  • Loaded and unloaded items from machines and conveyors.
  • Inspected printed labels for errors such as incorrect information or poor print quality.
  • Operated label machine to apply labels on products in a timely manner.
  • Verified production orders prior to starting set-up.

Education

High School Diploma -

Griggs International Academy
Berrien Springs, MI
06-2015

Skills

  • Willingness to Lead
  • Interpersonal Communication
  • Positive and Friendly
  • Problem-Solving
  • Fast Learner
  • MS Office Applications
  • Multitasking and Organization

References

References available upon request.

Timeline

Lead Customer Service Representative

Circle K
09.2023 - Current

Production Worker

Diversified
02.2016 - 05.2016

High School Diploma -

Griggs International Academy

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Tra'Keena Eason