Trakelia Brown
Jacksonville,Florida
Summary
Accomplished Office Manager with a proven track record at Brown's Trusted Hands, excelling in customer relations and office administration. Expert in managing sensitive information and enhancing operational efficiency through meticulous organizational skills. Demonstrated ability to foster teamwork and collaboration, significantly improving customer satisfaction and streamlining office operations.
Overview
10
10
years of professional experience
Work History
Office Manager
Brown's Trusted Hands
08.2021 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Office Assistant
Kinder Kollege Learning Center
08.2018 - 05.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Childcare Teacher
KinderCare Learning Centers
10.2013 - 07.2018
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
Education
GED -
Florida State College At Jacksonville
Jacksonville, FL04.2007
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Data Entry
- Clerical Support
- Administrative Support
- Teamwork and Collaboration
Timeline
Office Manager
Brown's Trusted Hands
08.2021 - 12.2023
Office Assistant
Kinder Kollege Learning Center
08.2018 - 05.2021
Childcare Teacher
KinderCare Learning Centers
10.2013 - 07.2018
GED -
Florida State College At Jacksonville
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