Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trakez Ward

Windsor,NC

Summary

To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Virtual Reality Assistant

Martin Community College
12.2022 - Current
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Completed business correspondence, transcription, and data entry.
  • Prepared PowerPoint presentations and ran slide shows remotely for fellow colleagues.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Conferred with students by telephone, chat or email to provide information.
  • Managed CRM input, exports and clean up.
  • Researched topics and events to support supervisor's work agenda and projects.
  • Built and maintained excellent colleague relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Performed research to collect and record industry data.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created a List of necessary supplies needed.
  • Operated virtual reality equipment.
  • Used and operated 360 camera.
  • Created a 360 Interactive virtual Tour.
  • Created a Spreadsheet and doc that kept track of all virtual reality activities.
  • Set up Oculus Quest 2 so it is user friendly.
  • Researched and found equipment used for Oculus Quest 2.

CNA

At Home Personal Care Services INC
05.2022 - 10.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Maintenance Worker

Bertie County Maintenance Department
07.2020 - 03.2021
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Properly handled, transported, and disposed of recycled materials.
  • Worked with vendors to procure parts and materials for repairs, examining quality and performance.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Executed tasks within time and budget constraints.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Wrote and revised maintenance procedures.

OFFICE ASSISTANT

ROSS INNOVATIVE EMPLOYMENT WINDSOR
11.2019 - 02.2020
  • Coordinated , scheduled and arranged meetings including business and social events
  • Processed payments and documented account changes for financial accuracy and transparency
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
  • Interacted with customers professionally by phone, email or in-person to provide information and direction to desired staff members
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Ensured business records were accurate by consistently updating customer information
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Created and maintained detailed records of all office activities.
  • Assisted with onboarding of new employees.
  • Edited documents to keep company materials free of grammar errors.

ROSS INNOVATIVE EMPLOYMENT WINDSOR
08.2019 - 11.2019
  • Cut grass with an weed-eater on state properties
  • Cleaned the beaches in different communities
  • Cut down trees and tree limbs that blocked the road or was on state property
  • Learned how to secure items for safe transportation
  • Moved furniture and boxes
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions
  • Removed debris and hazardous materials from the state area
  • Helped feed the community in their time of need.

Education

High School Diploma -

Bertie High School
716 US-13, Windsor, NC 27893
07.2019

Associate of Applied Science - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Martin Community College
Williamston, NC
05.2023

Skills

  • Issue Response and Resolution
  • Employee Timesheet Processing
  • Multitasking and Time Management
  • Set Appointments
  • Microsoft Office
  • Travel Coordination
  • Document and File Management

Timeline

Virtual Reality Assistant

Martin Community College
12.2022 - Current

CNA

At Home Personal Care Services INC
05.2022 - 10.2022

Maintenance Worker

Bertie County Maintenance Department
07.2020 - 03.2021

OFFICE ASSISTANT

ROSS INNOVATIVE EMPLOYMENT WINDSOR
11.2019 - 02.2020

ROSS INNOVATIVE EMPLOYMENT WINDSOR
08.2019 - 11.2019

High School Diploma -

Bertie High School

Associate of Applied Science - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Martin Community College

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Trakez Ward