Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Awards
Affiliations
Accomplishments
Timeline
Generic

Tralecia Young

Rochester,NY

Summary

Qualified professional with highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Auctioneer

Auction.com
Rochester, NY
12.2023 - Current
  • Facilitated successful foreclosure property auctions in various locations across New York State, demonstrating expertise in merchandise knowledge, organization, and networking.
  • Kept accurate records of all transactions made during the course of an auction.
  • Ensured that all bidders followed the rules and regulations of each auction.
  • Assisted customers in understanding the bidding process and providing them with necessary information about the items up for sale.
  • Compiled financial records related to each auction such as receipts, invoices, tax documents.
  • Ensured compliance with local laws governing auctions within the state where they are held.

Real Estate Agent

Cassandra Bradley Realty LLC
Rochester, NY
01.2023 - Current
  • Assisted clients in property transactions, including rental, purchase, and sale
  • Conduct property listing studies, interview potential clients, and accompany them to site visits.
  • Responded promptly to client inquiries via phone or email.
  • Provided guidance to clients throughout the entire buying or selling process.
  • Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
  • Managed marketing strategies for properties including advertising campaigns and open houses.
  • Generated leads through networking activities such as cold calls and referrals from past clients.
  • Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.

Front Desk Receptionist

DoubleTree by Hilton
Henrietta, NY
06.2019 - Current
  • Create reservations, assisting guests with checking in and out, training employees, customer service.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Responded to customer inquiries via phone, email, and in person.

Mortgage Service Representative

Canandaigua National Bank & Trust
Rochester, NY
08.2020 - 07.2023
  • Held position as a teller within six months
  • Successfully advanced through FSR role to join taxes and insurance team in Mortgage department, eventually transitioning into mortgage representative position.
  • Followed proper cash handling procedures while completing transactions.
  • Resolved customer complaints promptly and efficiently.
  • Completed remote work assignments
  • Contacted customers about potential service upgrades, new services and account changes.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Organized files according to established procedures for easy retrieval later on.
  • Updated existing records with new or revised information as needed.
  • Compiled reports based on gathered information.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Scanned documents into appropriate databases for storage purposes.

Shift Manager

Pizza Hut
Rochester, NY
03.2019 - 06.2019
  • Opened the store as a key holder, prepared cash for revenue, and trained employees.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Monitored store operations to ensure compliance with company policies and procedures.

Front Office Manager

Hyatt Place
Niagara Falls, NY
02.2018 - 01.2019
  • Handled housekeeping, food and beverage, sales & events, serving, and grand opening.
  • Coordinated with other departments to ensure smooth running of the entire hotel operation.
  • Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Resolved conflicts between customers or staff members professionally.
  • Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.

Education

Certificate Program - Residential construction

Monroe 2 Orleans BOCES-Center for Workforce Development
Ridge, NY
12.2023

Bachelor's - Hospitality and Tourism

Buffalo State SUNY
Buffalo, NY
12.2021

Skills

  • Microsoft Office
  • Back Office
  • Front Office
  • Front Desk
  • Opera
  • Reserve
  • OnQ
  • Host/Hostess
  • Office Management
  • Serving Experience
  • Shift Management
  • POS
  • Food Preparation
  • Data Entry
  • Clerical Experience
  • Communications
  • Hospitality Experience
  • Customer Service
  • Supervising Experience
  • Restaurant Experience
  • Cooking
  • Culinary Experience
  • Food Safety
  • Kitchen Experience
  • Kitchen Management Experience
  • Financial services
  • Marketing
  • Fair Housing regulations
  • Accounting
  • Sales
  • Cash handling
  • Hospitality
  • Construction
  • Cash register
  • Document management systems
  • Adobe Acrobat
  • Banking
  • Organizational skills
  • Computer skills
  • Communication skills
  • Excellent time management
  • Sales and marketing expertise
  • Teamwork and Collaboration
  • Cash Handling
  • Attention to Detail
  • Effective Communication
  • Active Listening
  • Adaptability
  • Reliability
  • Decision-Making
  • Time Management

Certification

  • ServSafe (2020)
  • Driver's License
  • Opera Training (05/2016 - Present)
  • Reserve Training (02/2018 - Present)
  • OnQ Training (06/2018 - Present)
  • Real Estate License (08/2022 - 08/2024)
  • Certified Notary Public (12/2021 - 12/2025)
  • OSHA 10 (Present)
  • Residential Construction (Present)

Personal Information

Willing To Relocate: Anywhere

Awards

  • Honors society (01/2020)
  • Honors society (09/2019)

Affiliations

  • Volleyball
  • Swimming
  • Track
  • Basketball

Accomplishments

  • Phi Theta Kappa
  • Sigma Alpha Phi

Timeline

Auctioneer

Auction.com
12.2023 - Current

Real Estate Agent

Cassandra Bradley Realty LLC
01.2023 - Current

Mortgage Service Representative

Canandaigua National Bank & Trust
08.2020 - 07.2023

Front Desk Receptionist

DoubleTree by Hilton
06.2019 - Current

Shift Manager

Pizza Hut
03.2019 - 06.2019

Front Office Manager

Hyatt Place
02.2018 - 01.2019

Certificate Program - Residential construction

Monroe 2 Orleans BOCES-Center for Workforce Development

Bachelor's - Hospitality and Tourism

Buffalo State SUNY

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Tralecia Young