Tralehia Grandberry
Saint Mary’s,GA
Summary
Customer service oriented professional, capable of ensuring smooth patient flow by providing prompt attention to pulling patient charts and necessary medical records. Gather accurate billing and financial information and review intake materials for accuracy and completeness. Accustomed to fast-paced call center and hopsital environments. Manage time and priorities in multi-task environments. Effective problem solver, able to assess situation and identify solutions. Work as part of a team and maintain a professional and positive environment. Microsoft Office Applications: MS Word | MS PowerPoint | Typing Speed: 30 WPM. Communication Platform: Skype.
Overview
10
10
years of professional experience
Work History
Assistant Teacher
Joless Creative Academy
10.2021 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Assistant Preschool Teacher
Joless Creative Academy
08.2023 - 05.2024
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
Homemaker
Stay Home Parent
07.2019 - 10.2021
- Ensure household duties are completed in a timely manner
- Develop, manage, and maintain a budget effectively
- Coordinate medical care, meals, and social activities
- Provide encouragement, support, and access to activities that enable the development of skills.
Dietary Aide
Stafford Hospital
03.2019 - 06.2019
- Performed defined work routines, using various utensils, supplies, and equipment as assigned by Dietary Manager
- Provided assistance to the cook in the preparation and service of meals and met scheduled meal and snack times
- Followed Federal and State regulations and Dietary Department policies and procedures.
Crew Member / Trainer / Customer Service
Popeyes
10.2018 - 01.2019
- Performed a multitude of tasks including food production and serving customers at the cash register
- Trained new hires, operated cash register, accepted payments, and made accurate change
- Ensured accuracy of cash drawer and kept work area clean and organized
- Worked in a team environment and communicated effectively with managers and co-workers.
Call Center Representative
Inspire Outreach
05.2018 - 10.2018
- Answered 200+ inbound phone calls within a high-volume call center
- Scheduled pick up dates for donations for vulnerable populations
- Entered data into computer and provided friendly and professional customer service.
Server / Customer Service
Oak Hammock
05.2015 - 04.2018
- Promptly took and delivered guest’s food and beverage order ensuring quality and accuracy
- Attended to guest during the entire dining experience
- Maintained cleanliness and organization of restaurant.
Server / Customer Service
Applebee’s
03.2015 - 07.2016
- Served food and drinks and accommodated guests' needs in a courteous and timely manner
- Delivered food and drinks to guests using Applebee's team delivery system
- Greeted guests, answered question, and made suggestions regarding food, drinks, and service
- Interacted verbally with all guests creating a friendly and upbeat atmosphere.
Crew Member / Trainer / Customer Service
McDonald’s
12.2014 - 02.2015
- Greeted patrons, took orders, and provided training to new hires
- Operated cash register, processed transactions, and accepted payments
- Provided assistance throughout the drive-thru and provided excellent customer service.
Education
Ultimate Medical Academy
Advance Fast
Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist -
Ultimate Medical Academy
01.2022
Skills
- Parent-Teacher Communication
Key Qualifications
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare / Medicaid Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
Volunteer Experience
- Way of Holiness CLGI, Gainesville, FL, Church Volunteer, 08/2009, 10/2018
- Special Olympics, Kingsland, GA, Student Volunteer, 05/2009, 01/2011
Timeline
Assistant Preschool Teacher
Joless Creative Academy
08.2023 - 05.2024
Assistant Teacher
Joless Creative Academy
10.2021 - Current
Homemaker
Stay Home Parent
07.2019 - 10.2021
Dietary Aide
Stafford Hospital
03.2019 - 06.2019
Crew Member / Trainer / Customer Service
Popeyes
10.2018 - 01.2019
Call Center Representative
Inspire Outreach
05.2018 - 10.2018
Server / Customer Service
Oak Hammock
05.2015 - 04.2018
Server / Customer Service
Applebee’s
03.2015 - 07.2016
Crew Member / Trainer / Customer Service
McDonald’s
12.2014 - 02.2015
Ultimate Medical Academy
Advance Fast
Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist -
Ultimate Medical Academy
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