Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRALICIA FOWLER

Frostproof

Summary

I have experience in both the production industry as well as the customer service field. I have been a child care provider throughout all my work history. I am a multitasker and a fast learner. I believe that I would make an excellent addition to this company as I am outgoing and have varying skills that help me know a broader aspect of the work place. I am also very reliable and hardworking and I am committed to getting the job done quickly, efficiently and safely.

Overview

19
19
years of professional experience

Work History

Assistant Restaurant Manager

Love's Travel Stops & Country Stores Inc.
12.2020 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Managed team of up to Number restaurant staff, maintaining exceptional customer service and quality standards.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Established rapport with guests through personalized interactions that led to repeat business.
  • Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
  • Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
  • Reduced waste and optimized resource use by implementing food waste tracking system.
  • Managed inventory and negotiated with suppliers to reduce costs, ensuring profitability.

Restaurant Team Member

Love's Travel Stops & Country Stores Inc.
01.2018 - 08.2018
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Prepared food orders, cooking on grill and operating fry station.
  • Used proper techniques to prepare food and ingredients.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Operated register to process payments and collect cash payment for order totals.
  • Cultivated warm relationships with regular customers.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Adjusted food preparation methods in accordance with customer requests.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Processed customer payments and balanced cash drawers.
  • Utilized POS system to receive and process food and beverage orders.

Manufacturing

Sturm Ruger
04.2013 - 03.2016
  • Disassembled, reassembled and corrected changeover.
  • Built containers and pack parts in accordance with detailed packing specifications.
  • Verified part Numbers and placed parts in appropriate shipping containers.
  • Maintained counts and lifts, shifts and stocks materials and parts.
  • Recognized and reported defective material and equipment to shift supervisor.

Cashier/Food Handler

Coco Mart
11.2012 - 04.2013
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Answered telephone calls and responded to inquiries.
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
  • Baked, meats, vegetables, and other foods
  • Cleaned and inspected galley equipment, kitchen appliances, and work areas
  • Cleaned and organized eating, service, and kitchen areas
  • Cleaned and sterilized equipment and facilities
  • Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria.
  • Responsible for the design and preparation of all menu items for private home/office setting.

Head Cashier

Ocean State Job Lot
05.2009 - 02.2011
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Inventory, Stocking Items, Processing New Apparel, Cleaning And Head Cashiering

Sales Associate/Cashier

Market Basket
10.2006 - 05.2008
  • Operated a cash register for cash, check and credit card transactions with [Number] % accuracy.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Used time efficiently when not serving customers
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Education

GED - undefined

Stevens High School
Claremont, New Hampshire

Skills

  • Assembly line production
  • Material handling expert
  • Extremely quick learner
  • Customer service-oriented
  • Creative
  • Cash register familiarity
  • Small parts assembly
  • Knowledge of metal parts and assemblies

Timeline

Assistant Restaurant Manager

Love's Travel Stops & Country Stores Inc.
12.2020 - Current

Restaurant Team Member

Love's Travel Stops & Country Stores Inc.
01.2018 - 08.2018

Manufacturing

Sturm Ruger
04.2013 - 03.2016

Cashier/Food Handler

Coco Mart
11.2012 - 04.2013

Head Cashier

Ocean State Job Lot
05.2009 - 02.2011

Sales Associate/Cashier

Market Basket
10.2006 - 05.2008

GED - undefined

Stevens High School

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