TRALITIA PATRICE RUSSELL
Brandon,Mississippi
Summary
Experienced social services and administrative professional with over six years supporting families, coordinating resources, and navigating complex care systems. Currently pursuing a master's in Industrial/Organizational Psychology with a focus on Human Resources, bringing strong skills in advocacy, communication, and problem-solving.
Overview
13
13
years of professional experience
Work History
Family Navigator
Canopy Children’s Solutions
07.2023 - Current
- Assist families in identifying needs and navigating complex systems of care
- Connect clients with healthcare, education, social services, and community resources
- Clearly explain service options to promote informed decision-making
- Advocate for equitable access to resources and services
- Collaborate with providers to develop customized support plans
- Empower families to overcome barriers and achieve self-defined goals
- Hybrid
Technical Service Coordinator
Fuse.Cloud
05.2022 - 05.2023
- Scheduled daily service appointments for field technicians
- Generated and submitted service reports (daily, weekly, monthly)
- Processed service invoices and collaborated with billing department
- Coordinated shipping of technical hardware for clients and internal teams
- Provided customer support on telecom service issues and escalations
Adult Protective Services Investigator
Central Mississippi Planning & Development District
07.2021 - 12.2021
- Investigated allegations of abuse, neglect, and exploitation of vulnerable adults
- Conducted in-person assessments at homes, hospitals, and care facilities
- Testified in court to advocate for client protection
- Connected clients with support services such as Meals on Wheels and home healthcare
- Maintained comprehensive reports per Division of Aging standards
Agent / Administrative Assistant
Humana Insurance
01.2019 - 06.2021
- Trained new hires on virtual desktop infrastructure, HIPAA, and company policies
- Supported IT equipment management and remote work setup
- Handled member account updates, billing inquiries, and benefits assistance
- Clarified CPT codes and medical billing processes for customers
Teacher’s Assistant
New Day Learning Center
06.2012 - 12.2018
- Supported lead teachers with classroom activities and lesson planning
- Supervised children during learning and social development sessions
- Ensured a safe and nurturing environment in accordance with center policies
Education
Master of Science - Industrial/Organizational Psychology
Walden University
01.2026
Bachelor of Social Work - undefined
Rust College
Holly Springs, MS04.2017
Skills
- Advocacy & Support
- Family and Resource Coordination
- Crisis Intervention
- Community Engagement
- Empowerment Strategies
- Anger Management Facilitation
- Microsoft Office Suite
- Adobe Acrobat
- Google Workspace
- Canva
- Critical Thinking
- Problem Solving
- Interpersonal Communication
- Cross-Functional Communication
- Time Management
- Adaptability
- Report Writing
- Documentation
Timeline
Family Navigator
Canopy Children’s Solutions
07.2023 - Current
Technical Service Coordinator
Fuse.Cloud
05.2022 - 05.2023
Adult Protective Services Investigator
Central Mississippi Planning & Development District
07.2021 - 12.2021
Agent / Administrative Assistant
Humana Insurance
01.2019 - 06.2021
Teacher’s Assistant
New Day Learning Center
06.2012 - 12.2018
Bachelor of Social Work - undefined
Rust College
Master of Science - Industrial/Organizational Psychology
Walden University