Tram Le

Bookkeeping/ Data Entry:

• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Used accounting software to prepare quarterly and monthly financial reports.
• Reviewed figures, postings and documents for correct entry, completeness and accuracy.
• Reconciled company accounts for credit cards, employee expenses and commissions.
• Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
• Calculated salaries and followed up rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments by using Accounting CS

Administrative Assistant

• Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
• Maintained clean and organized files to keep records easily searchable.
• Supported manager and clients with appropriate financial report or tax forms.
• Contacted customers to immediately find resolutions for escalated issues.
• Processed and mailed out quarterly payroll report or tax forms to proper departments.

Customer representative

• Provided primary customer support by transferring customer's opinions into the Graphic drafting and maintained customer satisfaction with supplemental ideas.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Multi-tasking worked with calm and professional attitude.

Administrative assistant

• Checked actual day end cash flow to match system or record.
• Followed up daily report to simple income sheet template.
• Discussed with manager about customers' issues or opinions and found out solutions to improve business operation and customer service.
• Monitored the commercial printers operation and function to ensure the work efficiency.