Tram Martin
Waterville
Summary
Modern Stylist with extensive experience with haircuts, color services, and salon product sales. Skilled at maintaining relationships with customers through superior customer service and building friendly rapport. Knowledgeable about current style trends for women, men, teenagers, and children.
Overview
10
10
years of professional experience
Work History
Hair Salon Stylist
SmartStyle Hair Salon
05.2014 - Current
- Keeps work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Builds strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supports reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processes payments, entering sales in register for prompt customer service.
- Educates clients about products and self-maintenance for healthy hair based on needs and preferences.
- Organizes sales area and work station to showcase products and boost sales.
- Records notes for future reference about customer preferences and services delivered.
- Monitors current trends to understand fashions and better serve customer needs.
- Works with men, women and children to complete hair services on a daily basis.
- Specializes in women's hair coloring services, particularly balayage and highlighting.
- Works on 10-15 customers daily while maintaining distinguished cleanliness and organization of work areas.
- Schedules customer appointments and rearranges individual time slots to meet demand when necessary.
- Educates and recommends products to customers to maximize benefits.
- Stays updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Suggests treatments and styles to suit customer appearance and fashion choices.
- Completes safety training and certifications to minimize risk of infection or injury to customers.
- Determines appropriate hair treatments based on conditions and textures unique to each customer.
- Counts and documents opening and closing cash amounts daily.
- Creates memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Completes household tasks by assisting with laundry and light housekeeping
- Provides emotional support and companionship to clients.
- Participates in team meetings and staff training sessions.
Hairstylist
JCPenney Salon
07.2013 - 05.2014
- Performed 5+ daily haircare services, including shampooing, styling, cutting, and color
- Coordinated with other stylists to accommodate customers to decrease customer wait time
- Organized salon products in an aesthetic appealing way to increase sales
- Marketed salon products to customers based on their haircare needs
- Increase salon revenue through successful sales of haircare products
- Developed and maintained customer relationships, leading to returning customers
Education
Capilo Institute
Augusta, ME11.2012
Skills
- Active Listening
- Brand Promotion
- Excellent Communication
- Trend Monitoring
- Creative Thinking
- Customer Consultation
- Product Merchandising
- Attention to Detail
- Product Knowledge
- Relationship Building
- Teamwork and Collaboration
- Schedule Management
- Customer Service
Timeline
Hair Salon Stylist
SmartStyle Hair Salon
05.2014 - Current
Hairstylist
JCPenney Salon
07.2013 - 05.2014
Capilo Institute