Tram Nguyen
Huntington Beach,CA
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Macys Department Store
08.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Followed up with customers to increase satisfaction with purchases and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained counter and display areas for cleanliness and organization
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Promoted additional products and services to increase sales numbers and revenue with diverse selection
- Processed payments, entering sales in register for prompt customer service
- Arranged merchandise to present visually appealing displays and attract clientele
- Applied makeup and skincare products to customers following guidelines to enable testing of brand
- Identified skin and hair needs of customers to provide assistance in choosing best products
- Recommended specific hair and beauty products to meet individual customer needs
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices
- Met sales goals, supporting organizational health through consistent and reliable service
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Followed up with customers to increase satisfaction with purchases and services
- Engaged in friendly conversation with customer to better uncover individual needs
- Built customer loyalty and retention by delivering excellent shopping experiences
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Listened to customer needs and desires to identify and recommend optimal products
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Managed efficient cash register operations
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Developed strong rapport with customers and created positive impression of business
- Provided exceptional services and pleasant shopping experiences to retail customers
- Used in-store system to locate inventory and place special orders for customers
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
- Prioritized helping customers over completing other routine tasks in store
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Monitored customers for signs of security concerns and escalated issues to management
- Wrapped, boxed and weighed bakery department products
Esthetician
The Garden Wellness Spa
01.2022 - 12.2023
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Advised clients on proper home-care regimens.
- Educated patients on treatment options.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Provided clients with knowledge of all cosmetic services being provided.
- Welcomed clients arriving for appointments.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Created repeat business by developing long-term relationships with regular customers.
- Handled busy schedules and stayed on top of key deadlines.
- Discussed procedures and treatment options with clients.
- Performed consultations for patients before scheduling treatments.
- Explained benefits of skin care products to clients.
- Cleansed, exfoliated and moisturized customer skin.
- Informed guests of appropriate products available to increase retail sales.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Educated guests on current promotions, events and services within store or salon.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Reinforced customer selections by reviewing use and benefits of chosen products.
- Resolved customer complaints and facilitated conflict resolutions.
- Suggested appropriate therapy based on current health of client.
Receptionist
James Truong Optometry
01.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Helped office staff prepare reports and presentations for internal or client-related use.
Receptionist
The Garden Wellness Spa
01.2020 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected [Type] payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Esthetician
Lotus Medical Group
02.2018 - 09.2019
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Advised clients on proper home-care regimens.
- Educated patients on treatment options.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Provided clients with knowledge of all cosmetic services being provided.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Created repeat business by developing long-term relationships with regular customers.
- Handled busy schedules and stayed on top of key deadlines.
- Discussed procedures and treatment options with clients.
- Performed consultations for patients before scheduling treatments.
- Explained benefits of skin care products to clients.
- Cleansed, exfoliated and moisturized customer skin.
- Informed guests of appropriate products available to increase retail sales.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Educated guests on current promotions, events and services within store or salon.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Developed individualized, therapeutic skin care programs.
- Suggested appropriate therapy based on current health of client.
- Reinforced customer selections by reviewing use and benefits of chosen products.
- Resolved customer complaints and facilitated conflict resolutions.
Education
No Degree - Esthetican
AA Beauty College
Westminster, CA01.2016
GED -
Houston Community College
Houston, TX01.2002
Skills
- Sales Expertise
- Skin Analysis
- Time Management
- Customer Consultations
- Makeup Application
- Selling Skills
- Gift Wrapping
- Brand Promotion
- Sales Coordination
- Facials and Chemical Treatments
- Makeup and Lashes
- Beauty Routine Advice
- Theft Prevention
- Event Planning
- Multitasking and Organization
- Operate Cash Register
- New Product Tracking
- Team Collaboration
- Critical Thinking
- Exceeding Customer Expectations
- Energy and Physical Stamina
- Effective Customer Communication
- Engaging with Diverse Customers
- Positive Customer Engagement
- Merchandising
- Cosmetology
- Esthetics
- Goal-Driven
Timeline
Beauty Advisor
Macys Department Store
08.2023 - Current
Esthetician
The Garden Wellness Spa
01.2022 - 12.2023
Receptionist
James Truong Optometry
01.2021 - 12.2021
Receptionist
The Garden Wellness Spa
01.2020 - 03.2020
Esthetician
Lotus Medical Group
02.2018 - 09.2019
No Degree - Esthetican
AA Beauty College
GED -
Houston Community College