Overview
Work History
Education
Skills
Timeline
Generic

Tram Nguyen

Huntington Beach,CA

Overview

6
6
years of professional experience

Work History

Beauty Advisor

Macys Department Store
08.2023 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Processed payments, entering sales in register for prompt customer service.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained counter and display areas for cleanliness and organization
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection
  • Processed payments, entering sales in register for prompt customer service
  • Arranged merchandise to present visually appealing displays and attract clientele
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand
  • Identified skin and hair needs of customers to provide assistance in choosing best products
  • Recommended specific hair and beauty products to meet individual customer needs
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices
  • Met sales goals, supporting organizational health through consistent and reliable service
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario
  • Helped customers feel relaxed and comfortable through conversation and personal relatability
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
  • Followed up with customers to increase satisfaction with purchases and services
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Listened to customer needs and desires to identify and recommend optimal products
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Managed efficient cash register operations
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Developed strong rapport with customers and created positive impression of business
  • Provided exceptional services and pleasant shopping experiences to retail customers
  • Used in-store system to locate inventory and place special orders for customers
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
  • Prioritized helping customers over completing other routine tasks in store
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects
  • Monitored customers for signs of security concerns and escalated issues to management
  • Wrapped, boxed and weighed bakery department products

Esthetician

The Garden Wellness Spa
01.2022 - 12.2023
  • Fostered friendly, warm, and exceptional customer experience.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Analyzed skin condition and made appropriate product recommendations.
  • Advised clients on proper home-care regimens.
  • Educated patients on treatment options.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Welcomed clients arriving for appointments.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Created repeat business by developing long-term relationships with regular customers.
  • Handled busy schedules and stayed on top of key deadlines.
  • Discussed procedures and treatment options with clients.
  • Performed consultations for patients before scheduling treatments.
  • Explained benefits of skin care products to clients.
  • Cleansed, exfoliated and moisturized customer skin.
  • Informed guests of appropriate products available to increase retail sales.
  • Performed special anti-oxidant, acne, and microdermabrasion facial services.
  • Educated guests on current promotions, events and services within store or salon.
  • Recommended and performed microdermabrasion, peels and laser treatments.
  • Reinforced customer selections by reviewing use and benefits of chosen products.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Suggested appropriate therapy based on current health of client.

Receptionist

James Truong Optometry
01.2021 - 12.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled office meetings and client appointments for staff teams.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Receptionist

The Garden Wellness Spa
01.2020 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Esthetician

Lotus Medical Group
02.2018 - 09.2019
  • Fostered friendly, warm, and exceptional customer experience.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Analyzed skin condition and made appropriate product recommendations.
  • Advised clients on proper home-care regimens.
  • Educated patients on treatment options.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Welcomed clients arriving for appointments.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Assisted in developing monthly promotional campaigns to attract new clients.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Created repeat business by developing long-term relationships with regular customers.
  • Handled busy schedules and stayed on top of key deadlines.
  • Discussed procedures and treatment options with clients.
  • Performed consultations for patients before scheduling treatments.
  • Explained benefits of skin care products to clients.
  • Cleansed, exfoliated and moisturized customer skin.
  • Informed guests of appropriate products available to increase retail sales.
  • Performed special anti-oxidant, acne, and microdermabrasion facial services.
  • Educated guests on current promotions, events and services within store or salon.
  • Recommended and performed microdermabrasion, peels and laser treatments.
  • Developed individualized, therapeutic skin care programs.
  • Suggested appropriate therapy based on current health of client.
  • Reinforced customer selections by reviewing use and benefits of chosen products.
  • Resolved customer complaints and facilitated conflict resolutions.

Education

No Degree - Esthetican

AA Beauty College
Westminster, CA
01.2016

GED -

Houston Community College
Houston, TX
01.2002

Skills

  • Sales Expertise
  • Skin Analysis
  • Time Management
  • Customer Consultations
  • Makeup Application
  • Selling Skills
  • Gift Wrapping
  • Brand Promotion
  • Sales Coordination
  • Facials and Chemical Treatments
  • Makeup and Lashes
  • Beauty Routine Advice
  • Theft Prevention
  • Event Planning
  • Multitasking and Organization
  • Operate Cash Register
  • New Product Tracking
  • Team Collaboration
  • Critical Thinking
  • Exceeding Customer Expectations
  • Energy and Physical Stamina
  • Effective Customer Communication
  • Engaging with Diverse Customers
  • Positive Customer Engagement
  • Merchandising
  • Cosmetology
  • Esthetics
  • Goal-Driven

Timeline

Beauty Advisor

Macys Department Store
08.2023 - Current

Esthetician

The Garden Wellness Spa
01.2022 - 12.2023

Receptionist

James Truong Optometry
01.2021 - 12.2021

Receptionist

The Garden Wellness Spa
01.2020 - 03.2020

Esthetician

Lotus Medical Group
02.2018 - 09.2019

No Degree - Esthetican

AA Beauty College

GED -

Houston Community College

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Tram Nguyen