Tram Rivera
New York,NY
Summary
Reliable and hard-working person looking for a change in my career. Inspired to help others and driving to apply unfailing work ethic to meet objectives. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
3
3
years of professional experience
Work History
Support Worker
Career Plus
07.2021 - 02.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
Beauty Therapist
Viola's Beauty Salon
04.2019 - 07.2020
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Customer Service Cashier
Kristy Krob
01.2019 - 02.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Certificate 3 - Family And Community Services
Green House Education
Perth Western Australia2021
Diploma - Beauty Therapy
TAFE Northbridge
Perth Western Ausltralia2019
Certificate 4 - Beauty Therapy
TAFE Northbridge
Perth Western Australia2018
High School Diploma -
Cau Ke High School
Viet Nam2007
Skills
- Personal Care Support
- Medication Reminders
- Assisting with Daily Living
- Clinical Documentation
- Client Relationship Management
- Personalized Support
- Time Management
- Workflow Efficiency
- Adaptability and Flexibility
- Multitasking and Organization
- Team Collaboration
- Telephone Management
- Customer Service and Assistance
- Cash Register Operation
- Answering Customer Questions
Languages
Vietnamese
Native or Bilingual
Timeline
Support Worker
Career Plus
07.2021 - 02.2022
Beauty Therapist
Viola's Beauty Salon
04.2019 - 07.2020
Customer Service Cashier
Kristy Krob
01.2019 - 02.2020
Certificate 3 - Family And Community Services
Green House Education
Diploma - Beauty Therapy
TAFE Northbridge
Certificate 4 - Beauty Therapy
TAFE Northbridge
High School Diploma -
Cau Ke High School
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