Tram "Thi" Quach
Flower Mound,TX
Summary
My intent is to build a foundation and grow with a company who will allow me to gain valuable experience in the Commercial Real estate industry.
Experienced with managing diverse property portfolios and enhancing tenant satisfaction. Utilizes strategic initiatives to improve operational efficiency and property value. Track record of strong leadership, effective communication, and problem-solving in property management.
A Property Manager with an uncanny ability to remember details and follow through with all task at hand. Responsible for multiple buildings while running efficient operations to promote high tenant satisfaction and positive image of the property.
Overview
4
4
years of professional experience
Work History
Director of Property Management
Castle Development Group
05.2023 - 06.2025
- Developed comprehensive marketing plans that increased property visibility, attracting high-quality tenants.
- Trained property managers and other staff in legal requirements, operating procedures and best practices for Commercial Medical office industry.
- Reviewed budgets for properties and submitted total budget up to $2000+ for approval.
- Coordinated timely turnovers between tenants by managing repair schedules and unit inspections efficiently.
- Established strong relationships with community stakeholders, fostering goodwill towards company properties in the area.
- Reduced operating expenses through the implementation of energy-efficient initiatives and cost-saving measures.
- Monitored, investigated and resolved ongoing concerns on properties.
- Visited properties to conduct audits, monitor operations and support site teams.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Senior Property Manager
Tabani Group
01.2022 - 05.2023
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Investigated and resolved any tenant complaints.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Streamlined property management processes for improved efficiency and cost savings.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Communicated effectively with owners, residents, and on-site associates.
Assistant Property Manager/ Property Manager
Healthcare Trust of America/ Healthcare Realty
12.2021 - 01.2022
- Maintains excellent tenant relations by making regular rounds to the property and visiting with tenants to learn of their satisfaction or concerns with the property as well as building inspections.
- Assist in preparing annual budgets for the property expenses and capital projects.
- Document property financial reports and variances for corporate review.
- Check tenant billing reports in order to verify accuracy of statements prior.
- AR delinquencies and notes monthly.
- Managing property Capital projects and seeing them through.
- Over seeing work orders and communication with building engineers for execution.
- Contracts with vendors - Executing all signage request from tenants to exterior building signage.
Assistant Property Manager
Lincoln Harris CSG
05.2021 - 12.2021
- Assisted Property Manager with reports such as variance, rent rolls, and utility bill back
- Took lead on Associations with several buildings and seeing through concerns.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Oversee engineers on tickets and full execution.
- Building inspections.
- Attended staff meetings and took extensive notes to share with property manager.
- Escalated major issues to property manager for immediate remediation.
- Assisted in touring timeshares and spaces for potential tenants and hospital.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Education
Bachelors - Biology, Business Management
Florida Atlantic University
Boca Raton, FL05.2008
Skills
- ANGUS
- AVID
- MRI
- Property inspections
- Rent collection
- Capital improvement
- Portfolio management
- Maintenance supervision
- Property operations
- Property management
- Preventive Maintenance
Accomplishments
- Single handedly took company national with Owner interest for PMA
- Taken all real estate class hours with approval of background check with scheduled for exam by end of June 2025.
- Supervised and trained team of 4 very green Property Managers.
Languages
Vietnamese
Professional Working
English
Full Professional
Timeline
Director of Property Management
Castle Development Group
05.2023 - 06.2025
Senior Property Manager
Tabani Group
01.2022 - 05.2023
Assistant Property Manager/ Property Manager
Healthcare Trust of America/ Healthcare Realty
12.2021 - 01.2022
Assistant Property Manager
Lincoln Harris CSG
05.2021 - 12.2021
Bachelors - Biology, Business Management
Florida Atlantic University
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