Tram Tran-Ryan

Administrative/Accounting Assistant: I perform routine end-of-day closing tasks and prepare sales and auditing reports as needed. I process member payments and account payables, prepare month-end statements, and do bookkeeping for inventory, tax, and auditing purposes. I also assist the General Manager and Accounting Manager in their absence to address administrative issues or accounting inquiries from club members. As a liaison with club members, I facilitate club involvement and usage of membership, respond to members' account inquiries, and assist them with all aspects of their club's use and privileges, responding to issues raised by members in person, by telephone, email, or letters; event promoting and assisting members with signing up for events, social activities, other club functions, and activities; providing information through different modes of communication including in person, by email, and social media.

As the Owner and Manager of the restaurant, I was responsible for employing 7 full-time workers and some part-time staff, as well as ensuring the smooth operation of a restaurant that served lunch and dinner, with a seating capacity of 90. I oversaw the restaurant's 6-day-a-week operation, with personnel duties including hiring, training, termination, and scheduling of staff; interacting with and dealing with suppliers; maintaining customer satisfaction; conducting customer and/or community outreach; and engaging in community involvement and volunteering. Production duties include managing food and service quality, quantity, and timeliness; maintaining inventory to ensure smooth production while minimizing spoilage and waste; and ensuring the maintenance of equipment and furniture. I was also in charge of the daily, monthly, and yearly legal and financial management and obligations of the restaurant, including all facets of accounting, payrolls, lease, liability and tax payments, and licensing issues.

• Developed individualized treatment plans based on client assessments and needs.
• Collaborated with multidisciplinary teams to coordinate comprehensive care services.
• Advocated for clients' rights and access to community resources and support systems.
• Conducted crisis intervention sessions to stabilize clients in emergency situations.
• Facilitated workshops on mental health awareness, promoting community engagement and education.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
• Implemented case management strategies that improved service delivery efficiency and outcomes.

• I helped individuals who received General Assistance find employment, assisted with job applications and resumes, prepared them for the interview process, and provided support with services—such as housing, childcare, and transportation—while they were working or in training, which would help them maintain their employment.

• I identified and interviewed Vietnamese gang members in the Bay Area for a social research program. My duties included recruiting, interviewing, translating and transcribing interviews, writing and typing reports, identifying potential leads for new interviewees, and collecting data through field observations, interactions, and documentation.