Tram Truong
Health Technician
Amarillo,TX
Summary
Dedicated ophthalmic technician with over 12 years of experience in patient record management and scheduling. Strong skills in healthcare compliance and effective communication contribute to improved patient experiences and operational success in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Opthalmic technician
Rush Eye Associates
Amarillo, Texas
04.2023 - Current
- Managed appointment calendars to ensure timely service delivery across teams.
- Communicated with clients to confirm appointments and resolve scheduling conflicts.
- Utilized scheduling software to track and update team availability efficiently.
- Collaborated with team members to prioritize urgent requests and deadlines.
- Obtaining detailed medical history, physical history, complaint, review medication and allergies.
- Advanced knowledge of Zeiss OCT (Mac, RNFL, and Anterior Seg), Triton and Humphreys visual field.
- Assist in opthalmic surgery for cataracts, corneal transplant, neoplasms, vitrectomy, DSEK, and LASIK
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Provided support in resolving scheduling conflicts with patients.
- Collaborated with healthcare professionals to interpret test results effectively.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Supported healthcare teams in consistently delivering timely and quality care according to company standards.
- Recorded all test results in patient files according to hospital policies and procedures.
- Provided medical technology information by answering questions and requests.
Optometric Technician
Balfour Optical
Amarillo, Texas
12.2011 - 04.2023
- Managed patient records and scheduled appointments efficiently.
- Collaborated with team members to enhance patient experience.
- Perform patient screening and triage emergency appointments and identifying ocular emergencies.
- Answered phone calls from customers inquiring about services offered by the practice.
- Checked patient records for accuracy and updated them when necessary.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Performing proper calibration and cleaning of equipment, monthly inventory of supplies, medications, and equipments.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Prepared invoices for services rendered and collected payments from patients.
- Managed patient follow-up care, scheduling routine examinations and monitoring ongoing treatments.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
- Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.
- Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
Education
Associate of Science - General Studies
Amarillo College
Amarillo, TX05-2009
Skills
- EHR management
- Ophthalmic terminology
- Team collaboration
- Effective communication
- Attention to detail
- Conflict resolution
- Patient education with pre-op and post op care
- Manual refractions
- Chart documentation
- Scheduling software
- Appointment management
- Contact lens fitting (soft, RGP, and sclerals)
- Slit-lamp biomicroscopy
- Diagnostic testing
- Medical history documentation
Timeline
Opthalmic technician
Rush Eye Associates
04.2023 - Current
Optometric Technician
Balfour Optical
12.2011 - 04.2023
Associate of Science - General Studies
Amarillo College