Tramaine Brown
Hayward,CA
Summary
Knowledgeable Service Technician with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments. I also have over a decade of customer service experience, I'm EPA certified, have CDL class B license with a clean driving record, and also management experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bus Driver
CLS Global Transportation Inc.
11.2021 - Current
- Safely Operate company vehicles, load and unload passengers
- Follow the given route as scheduled under the direction of the Account Manager
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Follow all State and Federal traffic and DOT Laws, Rules / Regulations
- Communicate with dispatchers/managers regarding maintenance/service needs, road concerns, accidents, and other traffic disruptions using two-way radios or hands-free devices
- Communicate with passengers (to answer questions about schedules, routes, transfer points, and delays)
- Kept bus interiors clean and tidy to provide comfortable passenger environments before leaving the yard
HVAC Service Technician/Sales
Service Champions Heating and Air Conditioning
11.2020 - 11.2021
- Performing routine maintenance on residential heating and air conditioning systems
- Operate a variety of hand and power tools to inspect repair, and conduct maintenance on furnaces, condensers, compressors, ductwork and insulation
- Explained diagnostic findings to customers and outlined repair or service options.
- Build client relationships by Giving Remarkable Service with strong communication and customer service skills
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Being Kind and Encouraging by educating clients on their systems and maintenance requirements
- Identify opportunities for clients to improve their home comfort systems
- Document service performed and recommendations made by completing applicable forms, reports, logs and/or records
- Complete all tasks in accordance with Service Champions quality and safety standards
- Being a Life Long Student and participating in educational opportunities
Driver/Operator
Universal Limousine and Transportation
06.2016 - 04.2020
- Drive passengers in cars, SUV's, sprinter vans, and buses safely
- Receive and review trip log the night before in order to know routes and the needs of the passengers
- Complete pre-trip and post-trip checks daily
- Communicate with dispatch, managers, and/or mechanics to fulfill the needs of the passengers, drivers, and company
- Help passengers, able or disabled, with loading/unloading luggage and getting in and out of vehicles
- Collect cash from passengers and report to dispatch
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
Driver
Lyft
01.2014 - 05.2016
- Inspect vehicles for cleanliness and safety before picking up passengers
- Help load passengers' belongings into the vehicle
- Picking up and dropping off passengers safely
- Use GPS to get passengers to their destination
- Follow all traffic laws
Shift Leader/Assistant Manager
Taco Bell
10.2011 - 12.2013
- I manage a staff of 10 or more employees and delegate job requirements
- Work with brinks safe when change and drops are needed to secure robbery prevention
- Follow proper cash handling; cash management, creating deposits and creating change orders
- Handle customer complaints tactfully
- Responsible for; staff delegation, product ordering, and deliveries
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Education
High school or equivalent - High School Diploma
Oakland Technical HS
Oakland, CA06.2008
Skills
- Knowledge of DOT regulations
- Safety-minded
- Customer orientated
- Cash handling
- Ability to read maps and follow directions
- Management experience
- Adaptability and tolerant to stressed situations with speed and accuracy
- Ability to lift over 50 lbs
- Commercial Driving
- Manual Transmission Experience
- Time management
- Data collection
- Customer service
- Computer literacy
- Bus driving
- Service Technician Experience
- Manual transmission
- Communication skills
- Clean driving record
Certification
- CDL Class B (Passenger vehicles & Air Brakes)
- EPA Type II
- EPA Certification
Personal Information
Authorized To Work: Yes
Timeline
Bus Driver
CLS Global Transportation Inc.
11.2021 - Current
HVAC Service Technician/Sales
Service Champions Heating and Air Conditioning
11.2020 - 11.2021
Driver/Operator
Universal Limousine and Transportation
06.2016 - 04.2020
Driver
Lyft
01.2014 - 05.2016
Shift Leader/Assistant Manager
Taco Bell
10.2011 - 12.2013
High school or equivalent - High School Diploma
Oakland Technical HS
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