Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tramaine Hawkins

CARTHAGE,TX

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Texas Neurology
06.2018 - 09.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.

Senior Manager

Army
07.2013 - 02.2017
  • Provided strong leadership to enhance team productivity and morale.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies and procedures.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Produced staffing matrix to provide adequate coverage of department.
  • Developed and implemented new filing systems to improve organizational efficiency and productivity.
  • Examined quarterly financials to determine business operating capacity.
  • Modified inventory control programs to maintain and enhance annual business plan.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Basic Leadership Development Course Instructor

Army
06.2010 - 07.2013
  • Assisted leadership teams with building shared beliefs and attitudes across organizational structures.
  • Conducted educational workshops to spearhead employee training on available tools and optimal strategies.
  • Organized integration of critical leadership competencies into existing workflows.
  • Offered strategic feedback to direct [Type] leadership teams in operational decision-making and long-term planning.
  • Taught classes on topics such as [Topic], [Topic] and [Topic].
  • Designed courses to meet company requirements and help develop new leaders within organizational structure.
  • Coordinated logistics for classroom and on-site courses.
  • Delivered informative presentations to specific business groups and large-scale conferences on topics such as [Type] and [Type].
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained new hires to perform cross-training exercises with experienced workers.

Team Leader

Army
06.2003 - 05.2010
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Devised and implemented processes and procedures to streamline operations.

Education

Bachelor of Science - Kinesiology

University of Texas At Tyler
Tyler, TX
12.2023

Associate of Science - Kinesiology

Panola College
Carthage, TX
12.2021

High School Diploma -

Carthage High School
Carthage, TX
05.2003

Skills

  • Payment Collection
  • Electronic Health Records
  • Patient Scheduling
  • Medical Terminology
  • Medical Records Management
  • HIPAA Compliance
  • Vital Sign Monitoring
  • Patient Documentation
  • Patient Assessments
  • Patient Engagement
  • Patient Health Information Access

Certification

  • CCMA - Certified Clinical Medical Assistant
  • CPR Training

Timeline

Certified Medical Assistant

Texas Neurology
06.2018 - 09.2020

Senior Manager

Army
07.2013 - 02.2017

Basic Leadership Development Course Instructor

Army
06.2010 - 07.2013

Team Leader

Army
06.2003 - 05.2010

Bachelor of Science - Kinesiology

University of Texas At Tyler

Associate of Science - Kinesiology

Panola College

High School Diploma -

Carthage High School

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Tramaine Hawkins