Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tramaine Irby

Winston Salem,NC

Summary

Experienced and dedicated worker of the Food&Beverage industry with solid background in all aspects of foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. and a love for providing top tier service.

Overview

23
23
years of professional experience

Work History

Server

Village Tavern Restaurant
08.2022 - 05.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Bonefish Grill
03.2022 - 06.2022
  • Greeted customers, answered questions and recommended specials to increase profits
  • Operated POS terminals to input orders, split bills and calculate totals
  • Promoted desserts, appetizers and specialty drinks to optimize sales
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Cheesecake Factory Inc
10.2021 - 01.2022
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
  • Promoted desserts, appetizers and specialty drinks to optimize sales
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items
  • Operated POS terminals to input orders, split bills and calculate totals
  • Greeted customers, answered questions and recommended specials to increase profits.

COOK/SERVER, Cracker Barrell Old Country Store
11.2016 - 10.2021
  • Operated fryers and grills according to instructions to maintain safety and food quality
  • Kept stations stocked and ready for use to maximize productivity
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections
  • Promoted desserts, appetizers and specialty drinks to optimize sales
  • Operated POS terminals to input orders, split bills and calculate totals
  • Greeted customers, answered questions and recommended specials to increase profits.

Line Cook

Bojangles' Restaurants
05.2010 - 10.2016
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Plated and presented all dishes to match established restaurant standards.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Line Cook

Captains Cove Resort
05.2005 - 10.2007
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Cook/Server/Restaurant Busser

Big Fish Restaurant & Bar
07.2003 - 06.2005
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.

Dietary Aide

Berkshire Place
01.2003 - 01.2004
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Reported and documented resident changes in consumption or behaviors.
  • Developed and implemented protocols related to nutrition care.
  • Developed and maintained accurate nutrition records and databases.
  • Participated in medical staff meetings and other committees related to nutrition care.

Dietary Cook

Steere House
07.2002 - 05.2003
  • Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
  • Followed standard recipes, menus and apportions according to established standards.
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
  • Provided nourishing and health-conscious food to customers under sanitary conditions.
  • Prepared food for special parties and groups.
  • Received orders, verified contents against invoices and assessed quality of products to verify conformance to organizational standards.

Prep Cook/Banquet Waiter

University Of Maine, Orono
01.2000 - 08.2001
  • Arranged linens and table settings according to seating plan and event theme.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Cleared dishes and glassware quickly following each course.
  • Maintained flexible work schedule to meet event needs.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

Associate of Arts - Culinary/Food&Beverage

Penobscot Culinary Academy (PJCC)
Bangor, ME
08.1999

Skills

  • SKILLS
  • High-Volume Dining
  • Customer Service and Rapport
  • Item Promotion
  • White Glove Service
  • Dessert Preparation
  • Menu Presentation
  • Glassware Polishing
  • Courteous Phone Demeanor
  • Server Training
  • Cocktail Knowledge
  • Condiment Refilling
  • Corrective Actions
  • Process Monitoring
  • Sales Expertise
  • Transactions and Cash Handling
  • Wine Pairings
  • Bus Tables
  • Cash Handling
  • Table Preparation
  • Food and Beverage Pairings
  • Wine and Liquor Service
  • Sales Techniques
  • Buffet Setup and Takedown
  • Food Sales and Promotion
  • Warm and Friendly
  • Guest Flow
  • Check Payment Processing
  • Hospitality Service Expertise
  • Natural Leadership
  • Server Improvements

Accomplishments

  • Tramaineirby2019@gmail.com
  • Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Timeline

Server

Village Tavern Restaurant
08.2022 - 05.2023

Bonefish Grill
03.2022 - 06.2022

Cheesecake Factory Inc
10.2021 - 01.2022

COOK/SERVER, Cracker Barrell Old Country Store
11.2016 - 10.2021

Line Cook

Bojangles' Restaurants
05.2010 - 10.2016

Line Cook

Captains Cove Resort
05.2005 - 10.2007

Cook/Server/Restaurant Busser

Big Fish Restaurant & Bar
07.2003 - 06.2005

Dietary Aide

Berkshire Place
01.2003 - 01.2004

Dietary Cook

Steere House
07.2002 - 05.2003

Prep Cook/Banquet Waiter

University Of Maine, Orono
01.2000 - 08.2001

Associate of Arts - Culinary/Food&Beverage

Penobscot Culinary Academy (PJCC)

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Tramaine Irby