Customer-oriented professional with a solid foundation in customer interaction acquired through volunteer work and part-time retail positions. Demonstrates a proven track record of effectively handling customer inquiries with patience and professionalism. Seeking a Customer Support role to sustain the delivery of exceptional service and support. A skilled Customer Service Representative with exceptional oral and written communication skills, attentive listening abilities, and analytical problem-solving capabilities. Enhances customer experiences by employing service-oriented behaviors, comprehending customer desires, and delivering personalized solutions to cultivate loyalty.
Hi, I’m
Tramaine Jones
Bristol
Summary
Overview
9
years of professional experience
1
Certification
Work History
ADVACE CALL CENTER TECNOLOGIES
Customer Service Rep
05.2021 - Current
Job overview
- Provide exemplary customer assistance as a primary contact, managing inbound calls effectively, offering accurate information on products and services, navigating computer systems to maintain records, and collaborating with peers to uphold service excellence
LIVE OPS
Customer Support Rep
03.2016 - 02.2021
Job overview
- As a Customer Support Representative at LIVE OPS, I provided exceptional customer service by addressing client inquiries, resolving issues, and ensuring a high level of customer satisfaction
- I adeptly managed a high volume of inbound and outbound calls, maintaining composure and professionalism in a fast-paced environment
- My responsibilities included troubleshooting technical problems, processing orders, and providing detailed product information
- I also maintained accurate records of customer interactions, transactions, and feedback, contributing to the continuous improvement of the company's services
- My role required effective communication skills and a strong commitment to upholding the company's reputation for excellence in customer support
Education
SOUTHSIDE COMMUNITY COLLEGEALBERTA, VA
Associate's Degree from COMPUTER SCIENCE
06-2005
University Overview
NOTTOWAY HIGH SCHOOL
HIGH from GENERAL
01.2003
University Overview
Skills
- Active Listening
- Technical Proficiency
- Problem-Solving
- Conflict Resolution
- Communication
- Multitasking
- Time Management
- Empathy
- Adaptability
- Data entry
- Critical thinking
- Active listening
Accomplishments
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ALTH TECNICIAN, SVCC, 2008
- UX/UI, KENZIE, 2021
Languages
English
Full Professional
Timeline
Customer Service Rep
ADVACE CALL CENTER TECNOLOGIES
05.2021 - Current
Customer Support Rep
LIVE OPS
03.2016 - 02.2021
NOTTOWAY HIGH SCHOOL
HIGH from GENERAL
SOUTHSIDE COMMUNITY COLLEGE
Associate's Degree from COMPUTER SCIENCE
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