Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
Generic

Tramaine Teague

Bellwood,IL

Summary

Customer service oriented professional with strong leadership skills. Recognized for skill and competency by receiving several promotions to positions of increasing responsibility. Facilitates efficient workflows and communicates effectively with co-workers, customers, and staff. Team player who understands the needs of the department in meeting its goals and deadlines. Create an environment so customers feel welcome, important, and appreciated. Able to make decisions based on facts and experience and implement course of action. Microsoft Office Applications: MS Excel | MS Word | MS PowerPoint | MS Outlook. Computer Software: Google Meet | Zoom | Google Docs | Google Sheets | Google Slides.

Overview

17
17
years of professional experience

Work History

Bartender/ Server

True Food Kitchen
10.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Processed orders and sent to kitchen employees for preparation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.

Ancillary Coordinator

Duly Health
07.2023 - 01.2024
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.

Server / Trainer / Customer Service

Coopers Hawk Winery and Restaurant
09.2019 - 11.2023
  • Complete opening and closing duties, answer inbound phone calls, and accepted payments
  • Assist and direct team members, count cash drawer, and check customer identification to confirm legal drinking age
  • Train new hires, answer questions from customers, and provide excellent customer service.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.

Administrative Assistant

Rush Hospital
04.2023 - 07.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.

Patient Liaison/Surgery Scheduling Coordinator

Surgical Care Affiliates Inc.
03.2022 - 01.2023
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
  • Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
  • Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
  • Coordinated special events for patients and their families, fostering a sense of community within the healthcare setting.
  • Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
  • Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.

Server / Trainer / Customer Service

YardHouse
12.2021 - 01.2022
  • Greet patrons, take orders, and answer questions from customers
  • Answer inbound phone calls, accept payments, and handle opening and closing duties
  • Fulfill online orders and complete various duties as needed.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.

Server / Trainer / Customer Service

YardHouse
06.2019 - 09.2020
  • Answered inbound phone calls and took to-go orders
  • Provided assistance to team members and verified customer identification to confirm legal drinking age
  • Performed opening and closing duties and monitored and fulfilled online orders.

Server / Customer Service

YardHouse
06.2019 - 09.2019
  • Took food and drink orders and served meals in a friendly and timely manner
  • Maintained knowledge of specials and menu items
  • Set up and cleaned dining room following established standards and guidelines
  • Performed and completed opening and closing duties.

Caregiver

Private Care Duty
07.2015 - 05.2020
  • Provided in-home care services and assisted elderly client with activities of daily living
  • Prepared meals, helped with feeding, monitored medications, and recorded intake
  • Helped with ambulation and transferring, ran errands, and picked up prescriptions
  • Scheduled medical appointments and transported to locations outside the home.

To-Go Specialist / Customer Service

Ruby Tuesday
01.2009 - 07.2016
  • Trained new hires and assisted with opening and closing duties
  • Answered inbound phone calls, took to-go orders, and monitored and fulfilled online orders
  • Verified customer identification to confirm legal drinking age and accepted payments.

Hostess Trainer

Ruby Tuesday
04.2008 - 01.2009
  • Oversaw opening and closing duties, trained new hires, and delegated tasks
  • Monitored and fulfilled online orders
  • Accepted payments, checked customer identification to confirm drinking age, and provided excellent customer service.

Server / Customer Service

Ruby Tuesday
04.2007 - 04.2008
  • Took orders accurately and entered orders using point of sale computer system
  • Answered inbound phone calls and helped with opening and closing duties
  • Stayed familiar with menu items, advised patrons of specials, and answered questions
  • Completed opening and closing duties, stocked supplies, accepted payments, and operated cash register
  • Worked as a team to meet and exceed guest expectations
  • Managed time efficiently to deliver food and beverage items in a fast-paced environment.

Guest Experience Captain / Team Lead

Buffalo Wild Wings
09.2015 - 01.2016
  • Supervised up to 13 employees, performed opening and closing duties, and prepared bank deposits
  • Delegated tasks, answered inbound phone calls, took to-go orders, and upsold products and services
  • Created employee schedules and counted inventory under the supervision of management
  • Counted down cash drawers and checked customer identification to confirm legal drinking age
  • Utilized Microsoft Excel to manage inventory and document earnings.

Server Trainer / Customer Service

Buffalo Wild Wings
07.2015 - 09.2015
  • Trained new employees, directed team members, and completed opening and closing duties
  • Upheld professional attitude, service excellence, and high level of customer satisfaction
  • Took guest orders, kept them organized, and timed the course of service
  • Counted down cash drawer and upsold products and services.

Server / Customer Service

Buffalo Wild Wings
06.2015 - 07.2015
  • Promptly took and delivered guest’s food and beverage order ensuring quality and accuracy
  • Attended to guest during the entire dining experience and completed opening and closing duties
  • Maintained cleanliness and organization of restaurant, upsold products and services, and counted down cash drawers.

Host Trainer / Customer Service

Buffalo Wild Wings
02.2015 - 06.2015
  • Provided assistance to team members
  • Answered inbound phone calls, took to-go orders, and completed opening and closing duties
  • Monitored and fulfilled online orders and provided excellent customer service.

Hostess / Customer Service

Buffalo Wild Wings
01.2015 - 02.2015
  • Served a major role in establishing the atmosphere for the guests
  • Courteously greeted patrons, directed them to their tables, and answered inbound phone calls
  • Took to-go orders, monitored and fulfilled online orders, and handled opening and closing duties
  • Ensure surroundings are inviting by making certain the front area is clean, neat, and organized.

Education

Diploma - Medical Assistant

Lincoln College of Technology - Melrose Park
Melrose Park, IL
10.2024

Associate of Science - Healthcare Management

Ultimate Medical Academy
03.2022

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Clear and effective communication
  • Customer service expertise
  • Organizational ability
  • Complex Problem-Solving
  • Hospitality service expertise
  • Service-oriented mindset
  • Professional Appearance
  • Team training and development

Key Qualifications

  • Human Resource Management
  • Organizational Improvements
  • Interpersonal Professional Communications
  • Business Operations
  • Practice Structure, Leadership & Management
  • Medical Administrative Procedures
  • Healthcare Ethics
  • HIPAA Compliance
  • Accounting
  • Payroll
  • Appointment Scheduling
  • Medical Terminology
  • Insurance Verification
  • CMS 1500
  • Processing Co-Payments
  • UB-04
  • Medical Records Management
  • Insurance Billing Procedures
  • Insurance Claim Cycle
  • Health Records Management
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)

Timeline

Bartender/ Server

True Food Kitchen
10.2023 - Current

Ancillary Coordinator

Duly Health
07.2023 - 01.2024

Administrative Assistant

Rush Hospital
04.2023 - 07.2023

Patient Liaison/Surgery Scheduling Coordinator

Surgical Care Affiliates Inc.
03.2022 - 01.2023

Server / Trainer / Customer Service

YardHouse
12.2021 - 01.2022

Server / Trainer / Customer Service

Coopers Hawk Winery and Restaurant
09.2019 - 11.2023

Server / Trainer / Customer Service

YardHouse
06.2019 - 09.2020

Server / Customer Service

YardHouse
06.2019 - 09.2019

Guest Experience Captain / Team Lead

Buffalo Wild Wings
09.2015 - 01.2016

Caregiver

Private Care Duty
07.2015 - 05.2020

Server Trainer / Customer Service

Buffalo Wild Wings
07.2015 - 09.2015

Server / Customer Service

Buffalo Wild Wings
06.2015 - 07.2015

Host Trainer / Customer Service

Buffalo Wild Wings
02.2015 - 06.2015

Hostess / Customer Service

Buffalo Wild Wings
01.2015 - 02.2015

To-Go Specialist / Customer Service

Ruby Tuesday
01.2009 - 07.2016

Hostess Trainer

Ruby Tuesday
04.2008 - 01.2009

Server / Customer Service

Ruby Tuesday
04.2007 - 04.2008

Diploma - Medical Assistant

Lincoln College of Technology - Melrose Park

Associate of Science - Healthcare Management

Ultimate Medical Academy

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Tramaine Teague