Trameka Barefield
Katy,TX
Summary
Mortgage servicing professional with strong expertise in loan administration, payment processing, and customer support. Skilled in resolving complex issues, ensuring compliance with regulatory standards, and maintaining accurate records. Known for collaborating effectively with teams and adapting to evolving requirements, consistently delivering reliable and results-driven performance. Accomplished in enhancing customer satisfaction and streamlining operations
Overview
17
17
years of professional experience
Work History
Mortgage Servicing Specialist
Flagstar Bank
12.2021 - Current
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Improved customer satisfaction levels with timely and accurate resolution of inquiries, addressing concerns pertaining to mortgage payments, escrow accounts, and taxes.
- Provided exemplary customer service during all interactions with borrowers, lenders, insurers, and legal representatives within the mortgage ecosystem.
B2B Business Development Account Manager
Russell and Smith Ford
11.2019 - 03.2020
- Streamlined internal processes for increased efficiency, resulting in faster response times to client inquiries.
- Liaised effectively between clients and internal teams, ensuring clear communication of project requirements and expectations throughout the project lifecycle.
- Consistently met or exceeded individual sales targets, contributing significantly to overall team performance and company revenue growth.
- Mentored junior team members, sharing knowledge on best practices in business development and account management within the B2B space.
- Implemented effective sales tactics that contributed to consistent revenue growth.
- Provided exceptional customer service, promptly addressing any concerns or issues raised by clients.
- Contacted customers and prospects to generate new business to achieve company growth goals.
B2B Business Development Account Manager
Gillman Nissan
10.2013 - 11.2019
- Streamlined internal processes for increased efficiency, resulting in faster response times to client inquiries.
- Liaised effectively between clients and internal teams, ensuring clear communication of project requirements and expectations throughout the project lifecycle.
- Consistently met or exceeded individual sales targets, contributing significantly to overall team performance and company revenue growth.
- Mentored junior team members, sharing knowledge on best practices in business development and account management within the B2B space.
- Analyzed competitor activities and devised strategies to maintain a competitive edge in the marketplace.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
Customer Service Specialist
TV Max/Wavevision
01.2010 - 11.2012
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Specialist
Interactive Response Technologies
03.2009 - 01.2010
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Specialist
Cable ONE
09.2007 - 09.2008
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
No Degree - Business Accountancy
Houston Community College
Houston, TXNo Degree - Nursing
Victoria College
Victoria, TXHigh School Diploma -
Memorial High School
Victoria, TX05-2005
Skills
- CRM proficiency
- Call center experience
Customer Satisfaction (10 years)
Cold Calling
Sales
Salesforce
Account Management
Data Entry
MS Office
CRM
Powerpoint
Quickbooks
Receptionist
Business Development
Relationship Management
Word Processing
B2B Sales
Software Troubleshooting
Customer relationship management
- Team leadership
- Problem resolution
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Mortgage Servicing Specialist
Flagstar Bank
12.2021 - Current
B2B Business Development Account Manager
Russell and Smith Ford
11.2019 - 03.2020
B2B Business Development Account Manager
Gillman Nissan
10.2013 - 11.2019
Customer Service Specialist
TV Max/Wavevision
01.2010 - 11.2012
Customer Service Specialist
Interactive Response Technologies
03.2009 - 01.2010
Customer Service Specialist
Cable ONE
09.2007 - 09.2008
No Degree - Business Accountancy
Houston Community College
No Degree - Nursing
Victoria College
High School Diploma -
Memorial High School
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