Tramesha Hodge
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Specialist
Statefarm Insurance
05.2020 - 04.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Collected premiums on or before effective date of coverage.
- Calculated premiums and established payment methods for sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed risk factors to recommend appropriate coverage levels.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Data Entry Clerk
Cigna
04.2017 - 03.2020
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Developed and maintained databases to store customer information.
- Checked for accuracy by verifying data and records.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Developed data entry policies and procedures in compliance with company standards.
- Secured and protected data from unauthorized access by complying with security protocols.
Education
High School Diploma -
DESOTO HIGH SCHOOL
DeSoto, TX04.2017
Skills
- Understanding Customer Needs
- Merchandise Arrangements
- Cultural Awareness
- Document and Records Management
- Documentation Editing
- Web-Based Software
- Software Solutions
- Entry Recording
- Accounts Payable and Accounts Receivable
- Advanced Clerical Knowledge
- Software Troubleshooting
- Performance Improvement
Timeline
Customer Service Representative Specialist
Statefarm Insurance
05.2020 - 04.2023
Data Entry Clerk
Cigna
04.2017 - 03.2020
High School Diploma -
DESOTO HIGH SCHOOL
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