Tramiece McRae
Concord,NC
Summary
Versatile and results-oriented Human Resources specialist with extensive experience in recruitment, onboarding, employee relations, benefits administration, and training and development. Skilled in managing full-cycle hiring processes, conducting high-volume interviews, and ensuring compliance with federal, state, and organizational policies. Adept at developing and delivering training programs, facilitating new hire orientation, and maintaining accurate HR documentation, including I-9 verification and personnel records. Recognized for building positive relationships across all levels of an organization, resolving employee concerns with professionalism, and implementing process improvements to enhance efficiency and employee engagement. Strong communicator and problem-solver with a proven ability to balance employee advocacy and organizational goals. Forward-thinking specialist with strong leadership abilities and a track record of achieving results. Enterprising professional with strong focus on short term disability case management, long term disability, FMLA, and workers compensation claims.
Overview
15
15
years of professional experience
Work History
Brokerage Service Representative
Wells Fargo
Charlotte, NC
05.2025 - Current
- Delivered high-quality customer support in a high-volume call center environment, averaging 120 inbound calls per day from brokerage clients.
- Assisted customers with account inquiries, trade requests, fund transfers, and account maintenance while ensuring compliance with FINRA and internal policies.
- Resolved complex issues by researching transactions, verifying account details, and coordinating with internal departments to ensure timely resolutions.
- Provided clear and accurate information on investment products, account options, and service procedures.
- Maintained detailed and accurate customer records in CRM systems, achieving a 99.7% accuracy rate in documentation.
- Consistently met or exceeded performance metrics, including call handling time, customer satisfaction scores, and quality assurance standards.
- Recognized for professionalism, problem-solving, and the ability to remain composed under pressure.
Recruitment Coordinator
PSA Airlines
Charlotte, NC
03.2025 - 05.2025
- Coordinated recruitment efforts to support staffing needs across various departments.
- Managed candidate application processes using applicant tracking systems effectively.
- Screened and evaluated applicants to align skills and qualifications with open position requirements.
- Conducted 50–100 interviews per day in a high-volume hiring environment, successfully fulfilling positions for 8 different roles across multiple departments.
- Collected and verified I-9 documentation to ensure compliance with federal employment eligibility regulations.
- Discussed pay rates, benefits, and job expectations with candidates prior to offer acceptance.
- Prepared and distributed onboarding documents, ensuring smooth integration of new hires.
- Partnered with hiring managers to assess staffing needs and develop targeted recruitment strategies.
- Maintained accurate applicant and onboarding records for HR compliance.
Intergrated Disability Case Manager
Lincoln Financial
Charlotte, NC
02.2022 - 02.2025
- Manage an average caseload of 200 short-term disability claims from intake through resolution, ensuring timely and accurate benefits processing.
- Apply comprehensive knowledge of short-term disability policies to make informed eligibility determinations, reducing delays and ensuring compliance with company and regulatory standards.
- Conduct in-depth analysis of medical records, job descriptions, financial statements, and other documentation to assess benefit eligibility.
- Maintain meticulous documentation of all claimant, employer, healthcare provider, and insurer interactions, achieving a 98.7% accuracy rate in case records and audits.
- Provide compassionate and proactive communication to claimants, improving satisfaction and claim closure timelines.
Eligibility Caseworker
Cabarrus County Department of Social Services
Kannapolis, NC
10.2017 - 02.2022
- Administered FNS, financial assistance, and CIP programs in compliance with federal, state, and county regulations.
- Managed a high-volume caseload of 175 clients using NC FAST to conduct case reviews, maintain accurate records, and ensure timely benefit determinations.
- Determined and re-determined eligibility by analyzing applications, financial records, and supporting documentation.
- Provided program education and resources to improve understanding and reduce reapplication errors.
- Referred clients to community resources and additional public services for comprehensive support.
- Consistently exceeded agency benchmarks for accuracy and timeliness in processimpleted work functions regulated by a variety of federal, state, and county court decisions, laws, policies, and procedures
- Maintained case review, case load organization, and explained program requirements and options, as well as advise or refer clients to other programs and services as appropriate
- Performed intermediate and paraprofessional work involving determination and redetermination of the eligibility of applicants or requesting financial and food assistance through the Department of Human ServicesAdministered FNS, financial assistance, and CIP programs in compliance with federal, state, and county regulations.
- Managed a high-volume caseload of ~175 clients using NC FAST to conduct case reviews, maintain accurate records, and ensure timely benefit determinations.
- Determined and re-determined eligibility by analyzing applications, financial records, and supporting documentation.
- Provided program education and resources to improve understanding and reduce reapplication errors.
- Referred clients to community resources and additional public services for comprehensive support.
- Consistently exceeded agency benchmarks for accuracy and timeliness in processing and audits
Eligibilty Caseworker
Guilford County Department of Social Services
High Point, NC
10.2015 - 10.2017
- Adapted quickly to changing workloads or priorities while remaining focused on meeting deadlines
- Maintains complete and accurate records on client eligibility, as well as responds to complaints from clients, advocates, professionals, and community members.
- Effectively and proficiently operates NC Fast while, appropriately making referrals for alternate community resources
- Developed comprehensive knowledge of relevant government regulations, policies, and procedures for eligibility casewoManaged emergency FNS applications and expedited benefit processing to address urgent client needs.
- Determined and re-determined eligibility for FNS, financial assistance, and CIP benefits.
- Provided clear program guidance to increase understanding and reduce reapplication errors.
- Assessed urgent needs for CIP assistance to resolve utility disconnections, heating/cooling crises, and other emergencies
Onboarding/Training and Development Specialist
Ralph Lauren Media
High Point, NC
02.2011 - 10.2015
- Managed daily operations for a high call-volume department, overseeing point-of-sale transactions and customer service.
- Trained and onboarded 200+ new hires with a 97% completion and success rate, ensuring smooth transition into company operations.
- Conducted training needs assessments through surveys, interviews, and focus groups.
- Designed and delivered interactive training modules across multiple locations.
- Developed and implemented innovative training strategies to improve performance and efficiency.
- Organized team-building events to promote collaboration and morale. Successfully managed daily operations of a high call volume department for point-of-sale transactions, and customer service
- Acquired a reputation for building team spirit though coordinating team building events
- Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, and instructors
- Design, plan, organize and direct orientation and training for new hire employees
- Created interactive modules for employees across multiple locations
- Assisted in developing assessment tools to evaluate the impact of trainings on employees' knowledge base
- Developed innovative strategies for delivering effective training programs
Education
Human Resources Certification -
UNC Charlotte
Charlotte, NC 04-2026
BACHELOR OF SCIENCE (B.S.) - CRIMINAL JUSTICE
North Carolina Central University
NC12.2004
Skills
- NC FAST
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- HRIS & ATS Systems
- LMS Platforms
- I-9 & Compliance Tools
- Account management
- Employee Documentation (Contracts, Agreements, NDAs
- Talent Acquisition & Sourcing
- Collaboration with Hiring Managers
- Pre-employment background checks
- Orientation, presentation, and facilitation
References
References available upon request.
Timeline
Brokerage Service Representative
Wells Fargo
05.2025 - Current
Recruitment Coordinator
PSA Airlines
03.2025 - 05.2025
Intergrated Disability Case Manager
Lincoln Financial
02.2022 - 02.2025
Eligibility Caseworker
Cabarrus County Department of Social Services
10.2017 - 02.2022
Eligibilty Caseworker
Guilford County Department of Social Services
10.2015 - 10.2017
Onboarding/Training and Development Specialist
Ralph Lauren Media
02.2011 - 10.2015
Human Resources Certification -
UNC Charlotte
BACHELOR OF SCIENCE (B.S.) - CRIMINAL JUSTICE
North Carolina Central University
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