Trammy Tran
Plymouth,MN
Summary
People-focused and results-driven product leader with over 10 years of experience delivering digital solutions that simplify virtual care and drive measurable outcomes. Skilled in cross-functional collaboration, solving complex problems, and creating innovative solutions that enhance both consumer experience and operational efficiency. Recognized for thriving in fast-paced, outcome-oriented environments, with a proven ability to remain curious, adaptable, and focused on achieving strategic goals.
Overview
11
11
years of professional experience
Work History
Manager, Virtual Care Products
HealthPartners
06.2023 - Current
- Established multi-year digital strategy for virtual care, leading team of 10 Product Owners and Business Analysts.
- Facilitated executive alignment by prioritizing digital roadmap through data-driven decisions.
- Scaled Virtual Care capabilities across multiple specialties to enhance service delivery.
- Executed hybrid care model by integrating online assessments with physical clinical locations.
- Utilized data analytics and consumer feedback to elevate product positioning, increasing patient satisfaction from two stars to 4.5 stars.
- Fostered cross-functional collaboration on virtual care strategy, unifying clinical and operational priorities for scalable services.
Digital Product Manager
HealthPartners
08.2017 - 06.2023
- Executed a hybrid care model integrating online assessments with physical clinical locations.
- Defined and implemented product roadmaps to align with long-term digital strategy.
- Led multiple cross-functional teams, including data scientists and UX professionals, utilizing Agile practices.
- Drove development of digital solutions enhancing patient engagement and access through API integration.
- Delivered digital scheduling solutions enabling two-click appointment booking via text, achieving 90% adoption.
- Managed end-to-end delivery of MyChart Fast Pass enhancements, elevating patient satisfaction scores to 4.5 out of 5.
- Monitored KPIs such as conversion rates and user engagement metrics to evaluate product success.
Business Systems Analyst
HealthPartners
Bloomington, MN
11.2014 - 08.2017
- Developed process flows, data models, use cases and other documentation to support the design of systems.
- Conducted interviews with stakeholders to gain an understanding of their business objectives and user needs.
- Collaborated with developers and designers to create user interfaces that meet customer expectations.
- Supported post-deployment activities such as troubleshooting, bug fixing, data integrity checks.
Education
B.S - Molecular Biology
University of Winona
Winona01.2005
Skills
- Virtual care strategy
- Hybrid care model development
- Healthcare operations alignment
- KPI and product metrics
- Agile and Scrum methodologies
- Cross-functional leadership
- Consumer research
- API integration
Applications/ Tools
- Epic- MyChart
- Jira/ Confluence
- Miro
- Power BI/ Tableau
Timeline
Manager, Virtual Care Products
HealthPartners
06.2023 - Current
Digital Product Manager
HealthPartners
08.2017 - 06.2023
Business Systems Analyst
HealthPartners
11.2014 - 08.2017
B.S - Molecular Biology
University of Winona
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