Trammy Tran
Product Leader
Plymouth,MN
Summary
Strategic and people-focused product leader with 10+ years of experience delivering digital health solutions that simplify care, improve outcomes, and drive measurable impact. Expert in defining vision, leading cross functional teams, and scaling digital transformation initiatives that enhance patient access, satisfaction and operational efficiency. Recognized for driving innovation through data and patient-first strategies that bridge clinical, operational, and technology priorities in complex healthcare systems.
Overview
11
11
years of professional experience
Work History
Manager, Digital Care Products
HealthPartners
06.2023 - Current
- Define and execute multi-year product and portfolio strategy for virtual and hybrid care, expanding access across multiple specialties and diverting 100k+ low acuity visits annually from urgent care.
- Lead and mentor a team of 10 Product Owners and Analysts to deliver a unified, patient-centered digital experience across web and mobile portals.
- Establish KPI dashboards and data-driven prioritization frameworks to align executive stakeholders on roadmap tradeoffs and outcomes.
- Drive cross functional collaboration with engineering, operations, and clinical leaders to design scalable hybrid care solutions, increasing adoption and generate $4M in projected annual revenue growth.
- Leverage consumer insights, analytics, and usability testing to reposition the virtual care products, improving patient satisfaction from 2★ to 4.5★ and reducing call volume by 50%.
Digital Product Manager
HealthPartners
08.2017 - 06.2023
- Executed a hybrid care model integrating online assessments with physical clinical locations.
- Defined and implemented product roadmaps to align with long-term digital strategy.
- Led multiple cross-functional teams, including data scientists and UX professionals, utilizing Agile practices.
- Drove development of digital solutions enhancing patient engagement and access through API integration.
- Owned the full product lifecycle for digital patient engagement tools across web and mobile platforms, serving over 1M patients.
- Delivered two-click appointment scheduling via text, achieving over 95% adoption driving $5 M in annual
- Managed end-to-end delivery of Epic Digital Tools enhancements, elevating patient satisfaction scores to 4.5 out of 5.
- Monitored KPIs such as conversion rates and user engagement metrics to evaluate product success.
Business Systems Analyst
HealthPartners
Bloomington, MN
11.2014 - 08.2017
- Developed process flows, data models, use cases and other documentation to support the design of systems.
- Conducted interviews with stakeholders to gain an understanding of their business objectives and user needs.
- Collaborated with developers and designers to create user interfaces that meet customer expectations.
- Supported post-deployment activities such as troubleshooting, bug fixing, data integrity checks.
Education
B.S - Molecular Biology
University of Winona
Winona01.2005
Skills
- Virtual care strategy
- Hybrid care model development
- Healthcare operations alignment
- KPI and product metrics
- Agile and Scrum methodologies
- Cross-functional leadership
- Consumer research
- API integration
Applications/ Tools
- Epic- MyChart
- Jira/ Confluence
- Miro
- Power BI/ Tableau
Timeline
Manager, Digital Care Products
HealthPartners
06.2023 - Current
Digital Product Manager
HealthPartners
08.2017 - 06.2023
Business Systems Analyst
HealthPartners
11.2014 - 08.2017
B.S - Molecular Biology
University of Winona