Tramon Traywick
Houston,TX
Summary
Experienced professional with a strong background in the financial industry, seeking a full-time permanent position in customer service. Committed to delivering exceptional customer service and fostering effective communication to cultivate a dynamic work environment. A goal-oriented mindset drives the enhancement of customer loyalty, sales and marketing objectives, and leverage of a strong educational background in a new and challenging setting. Dedicated to serving the community, improving the bank's capabilities, and embracing new opportunities while consistently providing the highest level of customer service. Attention to detail aligns with the bank's mission statement of integrity, demonstrating key traits of an exemplary employee through financial education, product knowledge, face-to-face interactions, and building strong relationships with customers. Continually dedicated to improving customers' financial well-being. Experience in team supervision, operational efficiency, and staff training utilized to maintain productivity and morale with a proven track record of implementing effective processes and adapting to changing needs.
Overview
9
9
years of professional experience
Work History
Shift Leader
Walgreens Boots Alliance
06.2022 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Enhanced customer experience with introduction of feedback system to gather insights.
Front End Supervisor
Kroger's
09.2021 - 04.2022
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
- Assist with managing cash control, sales and cash items and records for the store.
- Manage the scheduling of Front-end associates to provide adequate department coverage.
- Assist in the development and implementation of department action plans to achieve desired results.
- Collaborate with Front-end associates and promote teamwork.
- Display a positive attitude.
- Responsible for being visible and actively greeting, engaging and assisting customers.
- Process customer transactions through the check lane quickly, accurately, and efficiently. Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
- Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
- Understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, Fireworks, Videos, etc.)
- Adhere to all food safety regulations and guidelines.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
- Adhere to all local, state and federal laws, and company guidelines.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in numerous checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Customer Service Representative
Check n' Go
06.2018 - 05.2020
- You are accountable for processing loans and financial transactions in accordance with company policies and state/federal regulations
- Made outbound sales, customer courtesy, and collection calls.
- You assist in the execution of all company marketing plans and programs at your local store
- Shared valuable knowledge of all available products.
- Promote our company brand professionally and ensure store appearance (internal and external) is well maintained
- Transferred funds from the safe to the cash drawer efficiently.
- Managed tasks related to financial transactions swiftly.
- Ensured members' financial wellbeing with exceptional experiences.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Member Solution Specialist
Patelco Credit Union
03.2017 - 03.2019
- Offer best in class customer service to our members
- Open accounts for new and existing members, as well as service those accounts
- Instruct and develop skills of incoming staff.
- Partner with Branch Management to achieve service level integrity and increase member participation
- Adopt new and existing tools that will enhance the member consultation process
- Consult with members in order to assess their known and unknown needs and identify the appropriate products, solutions and services; such as Insurances, Wealth Management, and Home Loan Consultation
- Initiate, process, and fund consumer loans such as credit cards, car loans, HELOCs, personal lines of credit, etc
- Promote member adoption of new technology, campaigns, promotions and digital products
- Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and policies and procedures
- Assisted members with account inquiries, providing accurate and up-to-date information to ensure a positive experience.
Member Service Representative Lead
Golden One Credit Union
11.2015 - 03.2017
- Guided branch personnel development to achieve outstanding member service results.
- Kept current on state and federal legal requirements for banking compliance.
- Worked with members to find helpful products and services.
- Reaching desired financial milestones.
- Directed clients to appropriate units for tailored services.
- Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering, and Elder Financial Abuse laws appropriate to the position
- Assist in the review, implementation and control of operational/lending policies and procedures
- Train personnel in Golden 1 operation/lending policies and procedures
- Investigate and respond to member concerns with internal resources and following up with resolution
- Follow up calls to members to answer questions, assist them with their financial products and service needs, and ensure member satisfaction
- Oversees the proper performance of the Branch vault, ATM network, and Teller Cash Dispenser, and other relevant equipment as required
- Assist Branch management and co-workers with additional projects or other branch tasks as needed
- Will occasionally act in managers' absence with opening/closing procedures, over-rides, and other managerial tasks as required
- Identify opportunities to improve operations and processes for efficiency and effectiveness
Education
Associate Degree - Business Communications, Dance & Kinesiology
Consumes River College
06.2002
Skills
- Familiar with financial products and services
- Maintaining confidentiality from being disclosed
- Creating rapport with customers
- Working quickly and accurately
- Recognizing opportunities and generating ideas
- Excellent written verbal communication
- Team collaboration and leadership
- Positive attitude
Volunteer Work
MLK Jr. Celebration Choir (Sacramento, CA)
National Action Network (Sacramento, CA)
Red Nose Day (Houston, TX)
References
References are available upon request on a separate list.
Timeline
Shift Leader
Walgreens Boots Alliance
06.2022 - 11.2024
Front End Supervisor
Kroger's
09.2021 - 04.2022
Customer Service Representative
Check n' Go
06.2018 - 05.2020
Member Solution Specialist
Patelco Credit Union
03.2017 - 03.2019
Member Service Representative Lead
Golden One Credit Union
11.2015 - 03.2017
Associate Degree - Business Communications, Dance & Kinesiology
Consumes River College
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