Trampas Matteson
Daphne
Summary
Experienced manager specializing in customer service, employee management, and inventory control. Proven ability to enhance customer satisfaction and streamline operations while ensuring adherence to safety protocols.
Results-driven professional known for strong health and safety enforcement and staff scheduling. Extensive experience in training and mentoring teams to ensure operational excellence and high standards of customer service.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Belt Shop Manager
Turner Supply
Mobile, AL
07.2013 - Current
- Oversaw daily shop operations, ensuring adherence to safety protocols and operational standards.
- Managed inventory levels, optimizing stock management to reduce costs and minimize waste.
- Trained and mentored staff on customer service best practices and product knowledge.
- Developed and implemented process improvements that enhanced workflow efficiency in shop activities.
- Enhanced customer satisfaction by resolving issues promptly and implementing feedback mechanisms.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Millwright
Scotch Gulf Lumber
Mobile, AL
03.2008 - 07.2013
- Performed routine maintenance on machinery to ensure optimal operation and minimize downtime.
- Diagnosed mechanical issues and implemented timely repairs to enhance equipment performance.
- Collaborated with team members to develop preventative maintenance schedules, improving operational efficiency.
- Trained junior millwrights on safety protocols and best practices in machinery repair techniques.
- Led troubleshooting efforts for complex mechanical systems, reducing repair time significantly.
- Used hoisting and rigging equipment to move heavy machinery and equipment.
- Made repairs and modified equipment by welding, soldering and brazing to avoid production delays.
- Operated machine tools to fabricate parts during overhaul, maintenance, or setup of machineries.
- Reduced downtime for production lines by swiftly diagnosing and troubleshooting mechanical issues.
Fitter
Morris Industrial
Saraland, AL
06.1997 - 02.2008
- Assembled and installed mechanical components per technical specifications.
- Maintained and repaired machinery to ensure optimal performance.
- Conducted quality inspections on finished products to uphold standards.
- Collaborated with team members to streamline production processes.
- Led troubleshooting efforts to resolve mechanical issues promptly and effectively.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Measured, marked, cut, bored, fitted and installed various piping or structural components in accordance with blueprints and job specifications using hand and power tools.
- Ensured accuracy of final product dimensions by diligently verifying measurements against project specifications.
- Fabricated and installed various types of supports for piping systems and implemented proper hanger spacing.
- Fabricated and installed screw pipe, socket weld pipe, and stainless steel tubing.
Education
High School Diploma -
Daphne High
Daphne, ALNo Degree - Diesel Mechanic
Bishop State Community College
Mobile, ALSkills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee scheduling
- Customer engagement
- Policy enforcement
- Inventory management
- Staff scheduling
- Inventory control
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Timeline
Belt Shop Manager
Turner Supply
07.2013 - Current
Millwright
Scotch Gulf Lumber
03.2008 - 07.2013
Fitter
Morris Industrial
06.1997 - 02.2008
High School Diploma -
Daphne High
No Degree - Diesel Mechanic
Bishop State Community College