Summary
Overview
Work History
Skills
Timeline
Generic

Trampis Hardin

Memphis,TN

Summary

Leadership skills in coordinating logistics and fostering team collaboration led to a 20% increase in customer retention at Precision Broadband. Showcasing a blend of technical analysis and team management skills. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience

Work History

Dock Manager

Walmart
08.2022 - Current
  • Oversaw dock operations: Managed daily activities in a fast-paced distribution environment, ensuring efficient loading and unloading of products.
  • Utilized software systems: Proficient in Atlas, Y.M.S., as well as microsoft excel to manage and track employee performance, inventory, and equipment, enhancing operational efficiency and accuracy.
  • Coordinated logistics: Scheduled and monitored truck arrivals and departures, optimizing delivery timelines and reducing wait times.
  • Team leadership: Supervised a team of 35 employees, fostering a collaborative work environment and providing training on best practices and safety protocols.
  • Problem-solving: Addressed operational challenges promptly, implementing solutions that improved workflow and minimized delays.
  • Data analysis: Analyzed performance metrics to identify trends and drive continuous improvement in dock operations.

Installation Technician

Precision Broadband
01.2020 - 08.2022
  • Provided remote technical support for internet connectivity issues, ensuring prompt resolution of customer inquiries and technical challenges.
  • Diagnosed and troubleshot hardware and software issues, utilizing remote access tools to facilitate efficient solutions.
  • Collaborated with cross-functional teams to improve service delivery and customer satisfaction, contributing to an 20% increase in customer retention.
  • Developed comprehensive documentation of procedures and troubleshooting steps to enhance team knowledge and efficiency.
  • Assisted in the training of new technicians, sharing best practices for remote customer support and technical problem-solving.

Skills

    Team Collaboration

    Workflow Analysis

    Technical Analysis

    Equipment Operation

    Data Entry

    Proficient in Atlas, YMS, and Microsoft Excel

    Quality Control

    Adaptability

    Time Management

Timeline

Dock Manager

Walmart
08.2022 - Current

Installation Technician

Precision Broadband
01.2020 - 08.2022

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Trampis Hardin