Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tramya Hall

Lancaster,TX.

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Accounts Receivable Representative

Cintas
07.2023 - Current
  • Communicated with customers to identify and resolve outstanding payments.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

APPAREL SALES LEAD

Dicks Sporting Goods
11.2017 - 07.2023
  • Visual merchandising
  • Assist with schedules
  • Lost prevention
  • Cash handling
  • Assist in various departments
  • Organize team task daily
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Led sales team to exceed quarterly sales goals
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction
  • Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes
  • Trained, coached, and mentored new sales associates for maximum performance
  • Implemented new marketing initiatives to drive sales and improve overall performance.

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Kobie Marketing Inc
11.2019 - 01.2020
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Met or exceeded call speed, accuracy, and volume benchmarks on consistent basis
  • Maintained strong call control and quickly worked through scripts to address problems
  • Audited customer account information to identify issues and develop solutions
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Strengthened team performance and productivity by training and inspiring team members
  • Helped clients navigate online systems within established frameworks to obtain services
  • Answered, screened, and processed high volume of calls daily with call management system and web-based communications
  • Updated customer accounts, addresses and contact information within call management databases
  • Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.

SALES ASSOCIATE /CASHIER

The Home Depot
06.2014 - 10.2016
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Helped customers complete purchases, locate items, and join reward programs
  • Issued receipts and processed refunds, credits, or exchanges
  • Informed customers of current store promotions to encourage additional sales purchases
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer
  • Balanced and organized cash register by handling cash, counting change, and storing coupons
  • Answered questions about store policies and addressed customer concerns
  • Supported efficient and timely replenishment of sales floor merchandise
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Maintained clean sales floor and straightened and faced merchandise
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction
  • Supported loss prevention goals by monitoring shopper behavior
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Greeted customers and helped with product questions, selections, and purchases
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

WAREHOUSE ASSOCIATE

Amazon Fulfillment Center
10.2015 - 06.2016
  • Responsibility is to pick, pack and ship customers’ orders to their addresses in a time - efficient and accurate manner
  • Receive and understand work orders to determine the type and quantity of items ordered by customers
  • Obtain storage location information from the merchandise database to assist in locating the item
  • Pick items from storage area using forklifts for large boxes, and transport them to examination areas
  • Check items to ensure that they are in good condition and conform to quality specifications and perform packing and boozing duties
  • Ascertain that all picked and packed items are properly recorded into the Amazon order database.

FINAL DOCS AUDITOR

POST CLOSING, Fairway Independent Mortgage, Inc
07.2014 - 08.2014
  • Overview final insurance policy
  • Follow up on loans until reconciled
  • Organize and file after approving closed loans
  • Ship out documents in a timely matter
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Completed paperwork, recognizing discrepancies, and promptly addressing for resolution
  • Developed and maintained courteous and effective working relationships.

Education

Bachelor of Science - Exercise Science Motor & Rehabilitation Sciences, Psychology

The University of Texas At Arlington
Arlington, TX
05.2028

Associate of Science - undefined

Navarro College
Corsicana, Kinesiology, TX
12.2016

Skills

  • Self- motivated with the ability to work independently within a team
  • Strong knowledge of
  • Microsoft Office, ie, Excel, Word, Power Point
  • Work Prioritization
  • Customer Service
  • Data Entry and Maintenance
  • Account Management
  • Customer Account Management
  • Remote Office Availability
  • Multitasking and Prioritization
  • Bookkeeping
  • Fund Accounting Software
  • Payment Management
  • Credit and Collections
  • Customer Service Support
  • Word Processing
  • Strong Client Relations Skills
  • Performance Strategies

Timeline

Accounts Receivable Representative

Cintas
07.2023 - Current

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Kobie Marketing Inc
11.2019 - 01.2020

APPAREL SALES LEAD

Dicks Sporting Goods
11.2017 - 07.2023

WAREHOUSE ASSOCIATE

Amazon Fulfillment Center
10.2015 - 06.2016

FINAL DOCS AUDITOR

POST CLOSING, Fairway Independent Mortgage, Inc
07.2014 - 08.2014

SALES ASSOCIATE /CASHIER

The Home Depot
06.2014 - 10.2016

Bachelor of Science - Exercise Science Motor & Rehabilitation Sciences, Psychology

The University of Texas At Arlington

Associate of Science - undefined

Navarro College

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Tramya Hall