Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tran Mai

Toronto,ON

Summary

Driven leader with the ability to thrive in fast-paced environments, while also maintaining strong collaboration in cross-functional teams. I am currently seeking a leadership position where I can utilize my enablement, analytical and program management
experience.

Overview

6
6
years of professional experience

Work History

Program Manager, Sales Enablement

Uber
Toronto, ON
02.2022 - Current
  • Lead and manage the the US&C New Hire Program, which has resulted in a 28% YoY improvement in productivity
  • Enrolled and trained 750+ new hires in the US&C New Hire Program
  • Partner with leadership to provide monthly updates on performance, adoption, compliance and risks of program
  • Independently develop and execute 3+ initiatives that drive support and engagement around performance
  • Manage training and Enablement documents to support commercial teams and program development
  • Create and manage 4+ reports to inform leadership on productivity, adoption, engagement and feedback

Program Manager, Sales Enablement

Shaw Communications
Toronto, ON
02.2021 - 01.2022
  • Strategize, create and execute 4+ programs that enhance effectiveness of sales channels and increase the customer experience score by +10
  • Support the OEM Advocacy Program (Apple, Samsung & Motorola)
  • Collaborate with the marketing team to implement 5+ new campaign offerings that have a ROI of 5%+ for the Dealer Program
  • Support training team in creating training modules for Dealer channel
  • Define program goals, KPI’s & develop adoption plan for 4+ programs and provide performance results to SLT

Product Manager, Roaming

Bell Communications
Mississauga, ON
05.2020 - 02.2021
  • Collaborate with marketing to providing insights regarding marketing collateral, webpages, briefs and sale assets for reps
  • Manage 4+ projects such as price increases, data throttling and country changes (implementing and testing)
  • Maintain strong relationships with different teams such as marketing to provide work back schedule, alignment and project requirements

Sr Business Analyst, Branded Retail

Rogers Communications
Toronto, ON
04.2018 - 04.2020
  • Improved the customer experience with programs within retail stores such as ‘In the Know’ to increase engagement and knowledge
  • Oversaw $4M+ of budget while building and maintaining relationships
  • Managed hours and act as prime for WFM escalations for all 368 stores
  • Analyzed and distributed Productivity Report which provides ROI results, allowing managers to performance manage their teams
  • Prepared decks and facilitated meetings with area managers to solve existing issues regarding monthly hours compliancy

Sr Sales Analyst, Channel Management

Rogers Communications
Toronto, ON
08.2017 - 04.2018
  • Collaborated cross functionally across channels to create, execute, and monitor device protection incentives which resulted in a 11% increase
  • Produced and presented quarterly insights deck for ELT
  • Active participant in daily discussions with other teams regarding new program launches, promotional offers and rate plans by going to GTM

Education

BBA - Human Resources

Ryerson University
Toronto
01-2017

Skills

  • Program/Project Management
  • Enablement
  • Microsoft Excel
  • Salesforce

Timeline

Program Manager, Sales Enablement

Uber
02.2022 - Current

Program Manager, Sales Enablement

Shaw Communications
02.2021 - 01.2022

Product Manager, Roaming

Bell Communications
05.2020 - 02.2021

Sr Business Analyst, Branded Retail

Rogers Communications
04.2018 - 04.2020

Sr Sales Analyst, Channel Management

Rogers Communications
08.2017 - 04.2018

BBA - Human Resources

Ryerson University

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Tran Mai