Tranae McCoy
Oakland,CA
Summary
I am a detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. I am looking forward to maintaining a full-time position that offers professional challenges. If you are looking to add someone who has excellent time management and problem-solving skills, a positive and diligent attitude, and very professional to your team, here I am ! offering years of experience, paired with a goal-oriented and performance-minded approach.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
The Liberty Group
05.2020 - 03.2023
- Kept accurate records of all resident and tenant correspondence.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Communicated effectively with owners, residents, and on-site associates.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Attended staff meetings and took extensive notes to share with property manager.
- Escalated major issues to property manager for immediate remediation.
- Posted policies and rules in common areas for tenant review.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Partnered with project team members to identify and quickly address problems.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Leasing Agent / Concierge
InterSolutions
01.2018 - 05.2020
- Coordinated appointments to show marketed properties.
- Responded to Common Area Maintenance (CAM) inquiries.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Planned special events such as lotteries, dedications and project tours.
- Assisted with luggage handling, valet services and concierge services.
- Maintained accurate and up-to-date records of guest information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Education
Career Certificate - Real Estate
Chabot Community College
Hayward, CASkills
- Social Perception
- Rent Collection
- Explaining Policies
- Telephone Etiquette
- Administrative Support
- Daily Property Operations
- Manage Rentals
- Microsoft Office
- Mentoring
- Collect Payments
- Property management
Timeline
Assistant Property Manager
The Liberty Group
05.2020 - 03.2023
Leasing Agent / Concierge
InterSolutions
01.2018 - 05.2020
Career Certificate - Real Estate
Chabot Community College
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