Tranazia Rosier
Ann Arbor ,Michigan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Call Center Representative/Referral Coordinator
University Of Michigan Medsport
01.2018 - Current
- Scanned documents and saved in database to keep records of essential organizational information.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Operating Room Technician Specialist
University Of Michigan Hospital
12.2016 - 09.2017
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
- Maintained equipment and supplies, confirming sufficient inventory levels prior to procedures.
- Opened and distributed sterile supplies during medical procedures.
- Confirmed presence of required medical equipment prior to scheduled appointments.
- Adhered to universal precautions, applying aseptic techniques to operating room equipment and personnel.
- Assisted in transporting patients and equipment before and during surgical procedures.
- Maintained functional knowledge of operational procedures to anticipate needs of surgeons.
- Collected, prepared and disposed of medical specimens.
- Kept accurate records of surgeries to maintain patient confidentiality.
Nurse Aide
Heartland Health Care Center
03.2016 - 12.2016
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted with patient transfer and ambulation.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Followed safe lifting techniques and individual resident lifting instructions.
- Kept accurate records of patients' care, condition, and progress.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Education
Associate of Business Administration - Busniess Management
Washtenaw Community College
09.2024
Skills
- CPT Coding
- Records Preparation
- Inbound Phone Call Management
- Customer Support
- Account Management
- System Documentation
- Online Systems
- Technical Troubleshooting
- Customer Data Confidentiality
- Microsoft Office
- Data Integrity
Timeline
Call Center Representative/Referral Coordinator
University Of Michigan Medsport
01.2018 - Current
Operating Room Technician Specialist
University Of Michigan Hospital
12.2016 - 09.2017
Nurse Aide
Heartland Health Care Center
03.2016 - 12.2016
Associate of Business Administration - Busniess Management
Washtenaw Community College
Similar Profiles
Lindsay SieselLindsay Siesel
Administrative Specialist Associate at Michigan Medicine University of MichiganAdministrative Specialist Associate at Michigan Medicine University of Michigan
Nichole CherryNichole Cherry
Emergency Room Registered Nurse at Michigan Medicine University of MichiganEmergency Room Registered Nurse at Michigan Medicine University of Michigan
SUSAN WONNACOTTSUSAN WONNACOTT
Administrative Assistant at Michigan Medicine University of MichiganAdministrative Assistant at Michigan Medicine University of Michigan
Mahmoud AlthabtehMahmoud Althabteh
Sales Representative at Total WirelessSales Representative at Total Wireless
Taghrid Al NajjarTaghrid Al Najjar
Teacher at Multicultural AcademyTeacher at Multicultural Academy