Trane West
Los Angeles,CA
Summary
Passionate, creative, + resourceful Training Director with an emphasis on Team Member growth + development. Seeking to further explore a leadership role within an organization that celebrates its Team by investing in them + their future.
Overview
6
6
years of professional experience
Work History
Director of Training + Development
Earthbar, LLC
01.2022 - Current
- Created monthly all company calls dedicated to Leadership development, succession planning, + additional growth opportunities.
- 2023 Implemented Certified Training General Manager program to further expand training program. 8 TGMs were certified.
- Built storewide training infrastructure support through "TGM Peer Support"; assigning TGMs to 3-5 stores each to support with training needs.
- Continued fostering growth within organization via weekly in person one-on-ones, store visits, workshops; being physically present.
Training + Development Manager
Earthbar
09.2019 - 01.2022
- Built 100% Training + Development Program from ground up by capitalizing on store operational experience + understanding of where Team Member + Company needs meet.
- Created, developed, + delivered supportive training materials for store level Team Members. These program include : store training manuals, soft skill training modules, Trainer training manuals, LTO / New offerings webinars, in-store visits / trainings, training videos, + more.
- Diversified training instruction / programming to strengthen learning opportunities and enhance overall program success.
- Developed surveys to identify training needs based on leadership driven skills GMs felt more support + development was needed.
- Evaluated success of training programs through feedback forms, store visits, online service reviews, + one-on-ones. Advised upper management on ways to further enhance effectiveness of program.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Created, developed, + led monthly company orientation program "Planet Earth" for existing + newly hired Team Members with 1/3 of company in attendance 2022.
Store General Manager
Earthbar
11.2017 - 09.2019
- Hired, trained, + retained high quality Team Members; quarterly IDPs were in place for each TM. 4 /10 TMs were promoted during this time.
- Created in-the-moment coaching opportunities for up-sharing add-ons through product knowledge shares, source materials, + role playing.
- Communicated store / company program standards to Team Members followed by hands on training to ensure product quality, freshness, appearance, + safety.
Education
Some College (No Degree) - Fine Arts
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Training Program Creation
- Educational Materials Production
- Culture Captain
- Leadership Development
- Succession Planning
- Multi Concept Support
- NSO Team Lead
- Product Innovations
- Operational IT Support
Additional Information
Additional employment history + references furnished upon request.
Timeline
Director of Training + Development
Earthbar, LLC
01.2022 - Current
Training + Development Manager
Earthbar
09.2019 - 01.2022
Store General Manager
Earthbar
11.2017 - 09.2019
Some College (No Degree) - Fine Arts
University of Wisconsin - Milwaukee
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