Tra'Neil Williams
Killeen
Summary
Seasoned professional with extensive experience in computer technical support and project management. Proven track record of managing high-volume customer interactions while maintaining quality and confidentiality. Strong organizational skills and a commitment to enhancing operational efficiency.
Overview
9
9
years of professional experience
Work History
S1 Clerk
Gemini Tech
Killeen
02.2025 - 09.2025
- Specializes in processing official orders, managing soldier records, and submitting time-sensitive documents through secure email and digital systems.
- Supported unit readiness and operational efficiency through strong attention to detail, organizational skills, and confidentiality.
- Experienced in handling leave forms, promotions, separations, and award packets, while providing responsive administrative assistance to service members and leadership.
- Handled live chats and emails within SLA windows to ensure timely communication and support.
- Troubleshoot Accurately: Resolve account access and order status issues
- Managed fraud and VIP situations using sound judgment for appropriate escalation.
- Document Thoroughly: Maintain accurate ticket tagging and case notes
- Manage Volume: Handle consistent case loads without sacrificing quality
Support Resolution
Austin 311
Killeen
01.2024 - 06.2024
- Acted as IT ambassador for City of Austin, resolved website issues and utilized programming software to ensure seamless access to city services and information.
- Leveraged data to identify and implement improvements across city departments, enhancing efficiency and effectiveness of municipal operations.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Delivery Driver
Amazon
Austin
10.2019 - 03.2021
- Executed efficient loading and unloading of delivery vans each shift.
- Managed product loading to ensure balanced, efficient, and secure delivery.
- Employed safe loading techniques to protect goods from damage.
- Completed overnight shifts to support operations during busy periods.
Warehouse Package Handler
Ups
Belton
04.2019 - 09.2019
- Sorted cargo for accurate delivery to target locations, minimizing delays and supporting overall operational efficiency.
- Efficiently loaded completed orders on pallets according to delivery numbers, ensuring accurate and timely shipment.
- Sealed packages securely to ensure integrity during transit and prevent damage.
- Utilized scanners to track parcel information, maintaining accurate shipment records and facilitating timely processing.
Ticket Agent/ IATA
United Airlines
Killeen
05.2016 - 05.2018
- Managed ticket sales, seat assignments, and rebookings through airport and downtown ticket offices.
- Coordinated boarding procedures, resolving overbooking, delays, cancellations, and mishandled luggage, ensuring smooth and timely operations.
- Provided support on schedules, fares, and luggage handling in line with airline policies.
- Utilized Saber program to code and manage flight operations, enhancing accuracy and efficiency of airline processes.
- Trained small team on program use, increasing operational effectiveness.
Education
High School Diploma -
Ellison High School
Killeen, Tx, US01-2014
Associate of Science - Software Programming & Engineering
Central Texas College
Killeen, TX04-2026
Skills
- Customer service
- high-volume customer support
- Cash Management
- Excel
- MS- Office
- Data analysis
- Problem solving
- Attention to detail
- Quality control
- Project management
- Fraud detection expertise
- Leadership
- Advanced English communication
- Independent work proficiency
Accomplishments
Texas Scholar, 2014, C.E Ellison High School
References
Available Upon Request
Timeline
S1 Clerk
Gemini Tech
02.2025 - 09.2025
Support Resolution
Austin 311
01.2024 - 06.2024
Delivery Driver
Amazon
10.2019 - 03.2021
Warehouse Package Handler
Ups
04.2019 - 09.2019
Ticket Agent/ IATA
United Airlines
05.2016 - 05.2018
High School Diploma -
Ellison High School
Associate of Science - Software Programming & Engineering
Central Texas College