Traneka Southwell
Houston,TX
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Manager
Amplify Education
01.2023 - Current
- Cultivated relationships with key stakeholders, securing support for program initiatives, resulting in a 100% stakeholder satisfaction rate.
- Increased project visibility with bi-weekly status updates, leading to a 25% rise in stakeholder engagement.
- Improved customer satisfaction, achieving a 30% increase through clear communication of program goals and expectations.
- Coached team members, contributing to a 15% improvement in overall performance and the successful management of 1701 tutoring small groups.
- Implemented agile methodologies, resulting in a 20% increase in adaptability to dynamic environments.
- Utilized data-driven decision-making, leading to a 15% improvement in strategy development and optimization of outcomes.
- Conducted regular meetings with stakeholders, ensuring a 100% assessment of progress and making timely adjustments.
- Collaborated with cross-functional stakeholders, successfully managing 142 schools and reaching 6,965 students in the LAUSD.
Customer Success Manage
Elevate K-12
03.2023 - 09.2023
- Owned 82 strategic customer engagements from launch through the post-sale customer lifecycle, being accountable for account success and retention.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Managed a 82 portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
Senior Program Manager
Elevate K-12
08.2020 - 03.2022
- Manage a team of Education Program Managers.
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
- Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Performed program research and analyzed data collection to develop cost estimates and budgets.
- Mentored and supported 10 program managers to create strong workplace culture.
Teacher
Houston Independent School District
07.2019 - 07.2021
- Implements individual education plans (IEPs), monitors and documents student progress.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by 20% implementing targeted reading strategies in individualized instruction plans.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Teacher
Aldine Independent School District
09.2018 - 07.2019
- Develops and implements instructional plans to assist students in accessing the general curriculum and meeting curriculum standards.
North American Culture Teacher
Spanish Ministry of Education
10.2015 - 12.2018
- Creating innovative lessons to diverse students through sports, language, and culture.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Community Liaison
Houston Public Library
07.2012 - 09.2014
- Led HPL team to win coveted 'Innovator Award,' from the Urban Libraries council for project managing of Healthy LIFE.
- Strengthened and developed 50 community partnerships by organizing and attending collaborative events.
- Developed and implemented strategies to address community concerns, resulting in increased trust and satisfaction.
- Promoted 7 organizational initiatives by presenting at community meetings and participating in local events.
- Assessed program effectiveness through regular data collection, analysis, and reporting to inform improvements in service delivery. Increased engagement by 40%.
- Collaborated with 52 local organizations to expand health services and resources.
- Coordinated 350 volunteers to support various programs within the organization.
- Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
Teacher
Chungdahm Learning
09.2011 - 06.2012
- Taught Native Korean Speakers English.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor of Arts - Journalism
Stephen F. Austin State University
Nacogdoches, TX08.2011
Certification
Certified Texas Teacher
Details - Skills
- Asana
- Salesforce
- Leadership
- Adaptability
- Ability to Work Under Pressure
- Ability to Work in a Team
- Conflict Resolution
- Creative Problem Solving
- Project Management
Timeline
Customer Success Manage
Elevate K-12
03.2023 - 09.2023
Program Manager
Amplify Education
01.2023 - Current
Senior Program Manager
Elevate K-12
08.2020 - 03.2022
Teacher
Houston Independent School District
07.2019 - 07.2021
Teacher
Aldine Independent School District
09.2018 - 07.2019
North American Culture Teacher
Spanish Ministry of Education
10.2015 - 12.2018
Community Liaison
Houston Public Library
07.2012 - 09.2014
Teacher
Chungdahm Learning
09.2011 - 06.2012
Bachelor of Arts - Journalism
Stephen F. Austin State University
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