Tranese Bethel
Brooklyn,NY
Summary
Skilled security guard offering over two years of experience in security. Highly experienced in safety risk analysis, de-escalating conflicts and controlling behaviors. Background includes monitoring entrances, facility grounds and closed-circuit feeds. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
9
9
years of professional experience
Work History
Security Guard
Arrow Security
New York, NY
04.2022 - Current
- Respond quickly to emergency situations, to assess and deflect issues.
- Complete full building and grounds patrols every hour to spot and investigate concerns.
- Write reports of daily activities and irregularities such as property damage, theft, accidents, assault and unusual occurrences, reducing safety threats.
Security Officer
Security USA
New York, NY
07.2023 - 03.2024
- Secured premises and personnel by patrolling the property and monitoring surveillance equipment such as cameras.
- Maintained composure and professionalism while screening visitors and clients during high-volume periods.
- Informed violators of applicable rules and removed unauthorized individuals from the premises.
Customer Service Dispatcher
Optimum
Brooklyn, NY
05.2015 - 03.2020
- • Developed highly empathetic client relationships and a reputation for exceeding standards.
- • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- • Investigated and resolved customer inquiries and complaints quickly.
- • Promptly responded to inquiries and requests from prospective customers.
- • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Education
High School Diploma -
Brooklyn Democracy Academy
Brooklyn, NY06.2012
Skills
- Report writing
- Surveillance skills
- Crime prevention
- Security guard license
- Theft prevention training
- Physical stamina
- Problem-solving
- Strong communication
Timeline
Security Officer
Security USA
07.2023 - 03.2024
Security Guard
Arrow Security
04.2022 - Current
Customer Service Dispatcher
Optimum
05.2015 - 03.2020
High School Diploma -
Brooklyn Democracy Academy