Tranetta Henry
Austin,Texas
Summary
Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
8
8
years of professional experience
Work History
Call Center Representative
InfoCision
06.2021 - 10.2024
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers to resolve service and billing issues.
Bus Operator
MTM Transportation
Austin, TX
03.2019 - 05.2021
- Provided safe and reliable transportation for passengers to their destinations.
- Maintained the cleanliness of buses, including sweeping, mopping, scrubbing and vacuuming interior surfaces.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
Data Entry Clerk
Dispatch
Austin, TX
01.2017 - 02.2019
- Prepared summaries of daily work completed for review by supervisors.
- Maintained updated knowledge of industry trends related to data entry operations.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Organized files according to established procedures for easy retrieval later on.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Followed up on pending tasks until completion.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Education
High School Diploma -
Johnston HighSchool
Austin, TX05-2004
Skills
- Call logging
- Account updating
- Sales closing
- Complaint resolution
- Call control skills
- Resolving issues
- Sales expertise
- Data gathering
Timeline
Call Center Representative
InfoCision
06.2021 - 10.2024
Bus Operator
MTM Transportation
03.2019 - 05.2021
Data Entry Clerk
Dispatch
01.2017 - 02.2019
High School Diploma -
Johnston HighSchool