Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Tranetta Valentino

Winston-Salem,NC

Overview

14
14
years of professional experience
1
1
Certification

Work History

Shift Manager (full-time)

KFC KBP Foods
10.2022 - 12.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Customer Service Representative

Medicare Assistance
01.2021 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided primary customer support to internal and external customers.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Warehouse Worker

Ralph Lauren
01.2010 - 11.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Consistently lifted materials weighing as much as Number pounds.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Conducted regular inspections and audits to check quality and verify inventory levels.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.

Education

High school diploma -

High Point Gtcc Middle College
06.2006

Skills

  • Cooking
  • Food preparation
  • Inventory control
  • Serving
  • Food safety
  • Kitchen management
  • Hospitality
  • Food service management
  • Customer service
  • Food handling
  • Team management
  • Restaurant experience
  • Food industry
  • Supervising experience
  • Interviewing
  • Cash handling
  • Kitchen experience
  • Shift management
  • Hospitality management
  • Leadership
  • Restaurant management
  • Bartending
  • Assistant manager experience
  • Coffee experience
  • Food service
  • Cash register
  • Sales
  • Dietary department experience
  • Dietary aide experience
  • Customer service focus
  • Employee Training
  • Cash Handling
  • Decision-Making
  • Workplace Safety
  • Accurate money handling
  • Staff Motivation
  • Opening and closing procedures
  • Punctual and Reliable
  • Handling Customer Complaints
  • Energetic and Enthusiastic
  • Training and mentoring
  • Relationship Building
  • Team Development
  • Delegating Work
  • Mentoring and Coaching
  • Quality Assurance
  • Staff Training and Onboarding
  • Interpersonal Skills
  • Inventory Control
  • Staff Development
  • Payment Processing
  • Documentation And Reporting
  • Schedule Management
  • Safety Compliance
  • Flexible Schedule
  • Inventory controls
  • Sales Strategies
  • Operations Management
  • Performance reviewing
  • Compliance understanding
  • Equipment Troubleshooting
  • Tech-Savvy
  • Process Improvements
  • Customer Service
  • Problem-Solving
  • Active Listening
  • Critical Thinking
  • Computer Skills
  • Safety Management
  • Conflict Resolution
  • Quality Control
  • MS Office
  • Strategy Development
  • Continuous improvements

Certification

Food Handler Certification

Personal Information

Relocation: Winston-Salem, NC

Timeline

Shift Manager (full-time)

KFC KBP Foods
10.2022 - 12.2023

Customer Service Representative

Medicare Assistance
01.2021 - 10.2023

Warehouse Worker

Ralph Lauren
01.2010 - 11.2019

High school diploma -

High Point Gtcc Middle College
Food Handler Certification

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Tranetta Valentino