Trang Le

The State of Nevada received $120 million from U.S. Treasury’s Homeowner Assistance Fund and I was the sole processor assigned to the program. For the past three and a half years I consistently managed a heavy workload. With each applicant, I reviewed and determined case eligibility, and decisioned files based on income calculations, and retrieved property-related documentation deemed relevant to maintaining Treasury program guidelines. I was also responsible for managing open communication, maintaining file flow and worked as a liaison between the housing counselors, applicants, and underwriters. This contributed to the program's success and outreach to assist as many NV homeowners as possible until the funds were exhausted.

As a mortgage loan officer, I continued to build strong rapport, educating clients on the available loan products. I am a consistent top performer with new originations, strong client retention, and revenue to meet monthly sales quotas.

As a mortgage loan officer I assessed the consumer's financial status and credit worthiness, eligibility and determined loan feasibility. I guided them through the mortgage application process, obtained the required documentation and monitored the life cycle of each loan transaction to ensure a timely closing.

I analyzed financial conditions and credit worthiness for personal consumer loan and debt relief clients. Consistent top 5 producer. I can maintain strong motivation and balanced focus to achieve sale goals and targets in a fast-paced environment.

I was responsible for a variety of front office administrative tasks while maintaining effective working relationships with a diverse patient and vendor population at a large successful Audiology office. I facilitated new appointments, product sales, billing/authorization and benefit verification with insurance agencies. I assisted with testing and performed hearing aid repairs, as well as identifying the ongoing and varied needs of patients and the audiologist to ensure a smooth functioning office.