Trang Nguyen
McLean,VA
Summary
Experienced Program Manager with background in leading diverse teams to accomplish project objectives. Strengths include strategic planning, process improvement, and stakeholder management. Known for leveraging technical skills to improve organizational efficiency and drive project success. Previous work contribution includes streamlining processes for improved productivity and implementing innovative program strategies that increased overall performance.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Program Manager & Smartsheet Product Owner
Booz Allen Hamilton
McLean, VA
11.2023 - 11.2025
- Led the enterprise-wide PPM and ORM programs, aligning systems and operational workflows with corporate risk standards, and strengthening data integrity, accuracy, and decision-making.
- Migrated over 3,000 Smartsheet users to a new subscription model, implementing new governance, access, and security controls, with a less than 2% incident rate, ensuring operational continuity.
- Architected a centralized Key Performance Index (KPI) reporting ecosystem that reduced reporting cycle time by 30%, increased visibility, and standardized executive insights.
- Developed a governance framework that improved compliance, auditing, and access controls; reduced data discrepancies across programs.
- Served as the enterprise system administrator, technical liaison, and trainer, delivering platform adoption and targeted enablement programs to cross-functional teams.
- Implemented process improvements that increased operational efficiency by 25% across multiple initiatives.
Business Solutions Developer and Systems Analyst, Smartsheet
Optum
McLean, VA
07.2022 - 06.2023
- Engineered automated Smartsheet solutions to eliminate redundant tasks and streamline integrations for post-acquisition programs.
- Developed premium-app automations using Control Center, Data Shuttle, Data Mesh, and WorkApps for complex operational needs.
- Mapped end-to-end processes to identify risks, bottlenecks, opportunities, and dependencies for optimized delivery outcomes.
- Delivered executive dashboards featuring KPIs, milestone tracking, and risk indicators for enhanced decision-making.
- Developed scalable software solutions to streamline operational workflows, enhancing overall efficiency.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
Program Manager, PMO
OptumCare
Colorado Springs, CO
08.2020 - 07.2022
- Directed the Medicare Advantage (MA) transition-to-risk program, consolidating data and workflows into an integrated enterprise ecosystem; projected to drive $190M IOI and a 6% annual membership growth by 2025.
- Oversaw population health and care management efforts that improved HEDIS and Star ratings above 4.0 and elevating provider engagement (NPS) and quality outcomes.
- Delivered a centralized KPI dashboards using Smartsheet, automating reporting across multiple organizations and eliminating manual data entry and spreadsheet-driven processes.
- Managed IT application migrations and workflow standardization initiatives supporting the Risk-Bearing Entity (RBE) model.
- Monitored key performance metrics, providing insights that informed strategic decision-making.
- Coordinated with IT and clinical teams to ensure seamless integration of new technologies into existing workflows.
Program Manager, Finance
DaVita Medical Group (acquired by OptumCare in 2019)
Colorado Springs, CO
04.2019 - 08.2020
- Led market-wide transition from Fee-for-Service (FFS) to the value-based RBE payor model for MA populations following corporate acquisition.
- Collaborated with legal, compliance, and clinical leadership to align physician incentive model to performance outcomes and the value-based models.
- Centralized enterprise dashboards and KPI reporting, decreasing manual data entry, enhance visibility and accelerate executive decision-making.
- Facilitated cross-functional collaboration among clinical and administrative teams to streamline workflows and improve service delivery.
Project Manager, National Consulting Team
DaVita Medical Group
Baltimore, MD
01.2016 - 04.2019
- Led consulting engagements at the University of Maryland Medical System (UMMS), driving a value-based care transformation.
- Collaborated with Agile delivery teams to translate business requirements into actionable user stories, driving operational adoption.
- Analyzed enterprise operational workflows and data to identify care delivery gaps, risks, and trends, standardizing organization-wide workflows.
- Conducted regular stakeholder meetings to communicate project status and gather feedback for continuous improvement.
- Built and established strong partnerships with teams, vendors and contractors.
Education
Bachelor of Science, B.S. - Healthcare Administration
University of North Florida
Jacksonville, FLSkills
- Project and program management
- Data analysis
- KPI reporting
- Governance frameworks
- Process improvement
- Cross-functional collaboration
- Healthcare operations
- PMO strategy
- Operational risk management
- KPI and data analytics
- Workflow automation
- Enterprise governance
- Stakeholder engagement
- Change management
- Smartsheet administration
- Control center operations
- Data integration solutions
- WorkApps development
- Governance frameworks implementation
- Microsoft Office Suite proficiency
- Advanced Excel skills
- SharePoint expertise
- PowerPoint presentations
- Visio diagramming
- Enterprise integration strategies
- Process improvement methodologies
- Problem solving
- Strategic planning
- Data collection & research
- Detail-oriented
Awards
- Rising Leadership Program - Executive Nomination (OptumCare)
- Lunch with the President — Recognition of Value Delivery (OptumCare)
- Team Core Value Award — DaVita
- Getting Things Done Core Value Award — DaVita
Certification
Smartsheet Core App Certification
Timeline
Program Manager & Smartsheet Product Owner
Booz Allen Hamilton
11.2023 - 11.2025
Business Solutions Developer and Systems Analyst, Smartsheet
Optum
07.2022 - 06.2023
Program Manager, PMO
OptumCare
08.2020 - 07.2022
Program Manager, Finance
DaVita Medical Group (acquired by OptumCare in 2019)
04.2019 - 08.2020
Project Manager, National Consulting Team
DaVita Medical Group
01.2016 - 04.2019
Bachelor of Science, B.S. - Healthcare Administration
University of North Florida