Trang Nguyen
Las Vegas,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Passionate and resourceful employee with 5 years of experience delivering innovative products that help companies make better business decision. Willingness to take on added responsibilities to meet team goals with a positive attitude.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Baker
What The Cheese
Las Vegas, NV
08.2020 - Current
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Filled out inventory and production sheets of stock levels.
- Established merchandising, sales and profit objectives to drive business success.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
- Ability of working solo with heavy workloads to fulfill more than 250 orders, serving 15 different kinds of pastries.
- Increased sales significantly in 2 years.
Server
Hiroba Sushi
Las Vegas, NV
08.2021 - 05.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Working under high pressure with team of 5 to serve up to 200 guests on weekend nights.
- Ability to memorize almost 300 menu items from appetizers to rolls and hot dishes and up to 10 guest's orders.
Server
Pho Saigon 8
Las Vegas, NV
02.2019 - 08.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Ability to memorize over 100 menu items and up to 10 guest's orders.
Receptionist
Eileen Nails
Las Vegas, NV
08.2018 - 12.2018
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Managed over 40 customer calls per day from loyal customers making appointments or potential customers seeking information.
Front Desk Receptionist
Wireless Avenue
Las Vegas, NV
05.2017 - 07.2018
- Managed over 30 calls per day.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Education
Associate's degree - Health Information Technology
College of Southern Nevada
Las Vegas, NV12.2024
Associate's - Food and Beverage Management
College of Southern Nevada
Las Vegas, NV12.2019
Skills
- Customer service
- Food service
- Restaurant experience
- Computer literacy
- Microsoft Office
- Time management
- Workload Management
- Organizational Skills
- Adaptive and Creative
- POS
- Opening and Closing Skills
- Excellent Math Skills
- Prepare Orders
- Inventory Reporting
- Vietnamese
Certification
Food Handler Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"If we believe that tomorrow will be better, we can bear a hardship today."
THICH NHAT HANH
Timeline
Server
Hiroba Sushi
08.2021 - 05.2022
Baker
What The Cheese
08.2020 - Current
Server
Pho Saigon 8
02.2019 - 08.2021
Receptionist
Eileen Nails
08.2018 - 12.2018
Front Desk Receptionist
Wireless Avenue
05.2017 - 07.2018
Associate's degree - Health Information Technology
College of Southern Nevada
Associate's - Food and Beverage Management
College of Southern Nevada
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