Trang Thach
Altamonte Springs
Summary
Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.
Overview
17
17
years of professional experience
Work History
Front Desk Manager
Travelodge by Wyndham
10.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Resolved guest complaints by addressing issues with rooms promptly.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Co Leader
Amscot Financial
10.2014 - 01.2020
- Expected and enabled your team to stay up-to-date on major promotions, brand launches, and events.
- Increased project efficiency by streamlining processes and prioritizing tasks.
- Implemented performance metrics to evaluate team progress, leading to continuous improvement initiatives.
- Identified opportunities for process improvements, resulting in increased productivity and cost savings.
- Improved team communication by implementing weekly meetings and open-door policies.
- Established culture of accountability through clear expectations and performance management.
- Mentored junior team members to enhance their skills and support career development.
- Understood business reporting and insights to troubleshoot and follow-up on opportunity areas.
- Presented progress reports to upper management, highlighting successes and discussing potential challenges or areas of concern.
- Optimized resource allocation by analyzing workload distribution and delegating tasks accordingly.
Sales Associate
DIllards
10.2013 - 04.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Service
Target
11.2007 - 08.2012
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Provided excellent customer service, addressing parent concerns promptly and professionally.
- Enhanced guest satisfaction by providing personalized and efficient customer service.
- Exceeded performance targets by consistently providing exceptional customer service experiences.
- Increased merchant retention, providing exceptional customer service and consistent communication.
- Implemented new customer service policies to maximize satisfaction and loyalty.
Education
High School Diploma -
Oak Ridge
Orlando, FL05-2009
Skills
- Check-in and Check-out procedures
- Problem-solving skills
- Delegating work assignments
- Problem-solving
- POS system operation
- Customer service expertise
- Employee training
- Hospitality service expertise
- Cash handling
- Leadership qualities
Timeline
Front Desk Manager
Travelodge by Wyndham
10.2021 - Current
Co Leader
Amscot Financial
10.2014 - 01.2020
Sales Associate
DIllards
10.2013 - 04.2015
Customer Service
Target
11.2007 - 08.2012
High School Diploma -
Oak Ridge
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