Tranise West
Summary
Demonstrated ability to work independently and manage time efficiently, coupled with a strong commitment to customer satisfaction. Recognized for exceptional attention to detail and problem-solving skills, enhancing operational efficiency and guest loyalty. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Custodian
New York City School Support Services
11.2017 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Assisted in compliance with health regulations by thoroughly sanitizing restrooms daily using appropriate tools and chemicals.
Office Coordinator
Randstad Temp Agency
06.2024 - 08.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
Commercial Cleaner
Brooklyn Public Library
09.2023 - 06.2024
- Adhered to company policies for appearance, thoroughness, and facility security.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Maintained clean, neat, and professional entrances.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
House Attendant
The Goodkind Group
02.2021 - 08.2023
- Maintained a well-stocked inventory of linens and supplies, ensuring prompt service for guests.
- Received recognition from management for consistently exceeding expectations in maintaining high standards of cleanliness and guest satisfaction.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Improved guest satisfaction by promptly addressing and resolving housekeeping issues.
- Engaged positively with residents while cleaning rooms and common areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
Mailroom Clerk
Williams Lea
10.2017 - 02.2023
- Operated postal machines, including postage meters and mail-processing machines.
- Assisted with implementing new mailroom systems and training staff to improve operations.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Ensured office equipment such as postage machines was maintained regularly in order to provide uninterrupted service.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
Education
High School Diploma -
Pacific High School
Brooklyn, NY11-1999
Skills
- Clear verbal & written communication skills
- Basic computer skills (Microsoft Excel, Outlook, PowerPoint, Sharepoint, etc
- Adaptability
- Organization
- Data entry
- Work independently, collaboration
- Responsible & dependable
- Customer Service & Phone Etiquette
- Mail sorting & Distribution
- Attention to Detail
- Operate office equipment
- Filing &record keeping
- Problem-Solving
- Time Management
- Digital filing systems
- Critical thinker
Timeline
Office Coordinator
Randstad Temp Agency
06.2024 - 08.2024
Commercial Cleaner
Brooklyn Public Library
09.2023 - 06.2024
House Attendant
The Goodkind Group
02.2021 - 08.2023
Custodian
New York City School Support Services
11.2017 - Current
Mailroom Clerk
Williams Lea
10.2017 - 02.2023
High School Diploma -
Pacific High School
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