Dedicated professional with extensive experience in customer service, technical support, and management. Seeking a challenging role in Sales and Customer Success to utilize skills and drive business growth while delivering exceptional customer experiences.
Hi, I’m
Tranisha Patterson
Pflugerville,TX
Summary
Overview
5
years of professional experience
Work History
HID
Credentials Specialist
05.2022 - Current
Job overview
- Manage over 50 percent of End user accounts, proactively communicate order status, manage contacts and purchasers and resolve issues
- Acts as a primary points of contact for internal orders, coordinating with various departments to expedite customer orders, authorizing accounts
- Accurately log activities and correspondence in information systems (Salesforce, Agile, Oracle)
- Program and manage client records, ensuring a warm and professional customer experience.
- Listened and responded to customer requests and forwarded necessary information to superiors
Apple
Sales Specialist
05.2020 - 04.2021
Job overview
- Provided exceptional customer service, offering Apple-focused solutions, products, accessories, and software
- Acted as the primary point of contact for customers, warmly welcoming and attending to their inquiries and requests
- Effectively managed and directed incoming calls to ensure customers received timely assistance and information
- Informed customers about the status of their repairs and orders
- Proficiently created work orders for customers and conducted basic computer diagnostics to identify and address issues
- Generated customized quotes and orders tailored to each customer's requirements and preferences
- Assisted with basic computer setup for new devices, ensuring that customers had a seamless experience
- Collaborated with the team to support various daily operational tasks, contributing to the smooth running of the business
- Provided invaluable assistance with customer pick-ups, deliveries, and errands, going the extra mile to meet their needs
- Played a key role in scheduling consultations, repairs, and onsite visits to ensure customer convenience
- Contributed to the organization and presentation of product displays, as well as the management of stock and inventory
- Demonstrated proficiency in identifying and offering the most suitable solutions.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
TTEC
Technical Support Specialist
01.2020 - 05.2020
Job overview
- Provided support in call center environments
- Assisted with call routing/scripting, VoIP, and client connectivity
- Monitored desktop and server application support
- Assessed monitoring system output and managed incidents and changes.
Accenture
Content Moderator
02.2019 - 08.2019
Job overview
- Investigated and resolved issues related to content reported for account support and safety
- Responded to user inquiries and maintained compliance with company policies and guidelines
- Achieved productivity and quality targets.
Education
Vista Ridge High SchoolCedar Park, TX
High School Diploma
01.2013
University Overview
Skills
- Sales and Negotiation
- Customer Service
- Technical Support
- Team Leadership
- Problem Solving
- Customer Relations
- Quality Assurance
- Account Management
- Customer Engagement
Timeline
Credentials Specialist
HID
05.2022 - Current
Sales Specialist
Apple
05.2020 - 04.2021
Technical Support Specialist
TTEC
01.2020 - 05.2020
Content Moderator
Accenture
02.2019 - 08.2019
Vista Ridge High School
High School Diploma
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