Tranylah Kendrick
Delray Beach,FL
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Registration , Patient Experience
Boca Regional Hospital
Boca Raton , FL
2022.07 - Current
- Participated in meetings and conferences related to patient registration matters.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Assisted in patient registration and paperwork processing.
- Assisted with patient registration, including verifying insurance information and collecting co-pays.
- Performed patient registration and scheduling of appointments.
- Participated in focus groups to discuss best practices for improving patient experience.
- Communicated thoroughly with internal teams such as cardiology, MRI, CT, laboratory and radiology, creating seamless and low-stress patient experience and efficient hospital operations.
- Greeted and welcomed guests in a professional manner.
- Updated computer systems with current guest information as required.
- Maintained guest records in accordance with established procedures.
- Maintained daily paperwork including reports, logs and records related to front desk operations.
Customer Service Representative
Teleperformance
Boca Raton , FL
2023.02 - 2024.01
- Checked to ensure that appropiate changes were made to resolve customers problems.
- Determined charges for services requested , collect deposits or payments, or arrange for billing.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Maintained a high level of professionalism when dealing with difficult customers.
Security Officer
Allied Universal Security Services
Boca Raton , FL
2023.01 - 2023.12
- Operated communication systems between officers stationed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Checked for safety hazards and took corrective action when necessary.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Responded to alarms and conducted investigations as required.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
Medical Secretary
VITAS Healthcare
Boynton Beach , FL
2021.01 - 2022.06
- Screens telephone calls for Team Manager. Faciliates communication between patients/families and other team members, including volunteers.
- Takes and keeps daily schedule for all team members.
- Attends weekly team meetings. Prepapres agenda for team meeting. Follows through on assignments given by the Team Manager.
- Establishes, maintains, and closes patient charts in an orderly fashion. This may include but it is not limited to the mailing of and follow-up on all required documentation such as Plans-Of Care, Attending Physician Authorization forms and Medical Information Request Forms.
- Communicates with staff and outside agencies as directed by Team Manager.
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
Education
High School Diploma -
Santaluces Community High School
Lantana, FL2020-05
Skills
- Appointment Scheduling
- Medical terminology knowledge
- Payment Collection
- Patient Scheduling
- Office reception
- Guest Relations
- Safety and security procedures
- Front Office Support
- Emergency Response
- Surveillance
- General security
Certification
- Home health aide
- Security officer
Timeline
Customer Service Representative
Teleperformance
2023.02 - 2024.01
Security Officer
Allied Universal Security Services
2023.01 - 2023.12
Patient Registration , Patient Experience
Boca Regional Hospital
2022.07 - Current
Medical Secretary
VITAS Healthcare
2021.01 - 2022.06
High School Diploma -
Santaluces Community High School
- Home health aide
- Security officer
Similar Profiles
DULINE LEGROSDULINE LEGROS
Medical Receptionist at Boca Regional HospitalMedical Receptionist at Boca Regional Hospital
Kyla MinutelloKyla Minutello
CNA, Float Pool at Boca Regional HospitalCNA, Float Pool at Boca Regional Hospital
Laura Simeon CatuleLaura Simeon Catule
Clinical Partner at Boca Regional HospitalClinical Partner at Boca Regional Hospital