Summary
Overview
Work History
Education
Skills
Timeline
Generic

TraQuan Brown

Cypress,TX

Summary

Dedicated customer service professional with 4+ years of experience delivering exceptional support and building positive client relationships. Proficient in handling inquiries, resolving issues, and ensuring customer satisfaction. Strong communication and problem-solving skills, coupled with a patient and empathetic approach. Proven ability to adapt to various situations and maintain a high level of professionalism under pressure. Eager to contribute strong organizational and interpersonal abilities to provide outstanding service within a dynamic team environment. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

Package Handler

FedEx
06.2023 - Current
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Maintained accurate records of incoming and outgoing packages and shipments for future reference.
  • Built strong relationships with customers and vendors through excellent customer service.
  • Managed warehouse operations and verified proper shipment procedures.

Customer Support Specialist

U-Haul
12.2022 - 06.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
  • Maintained and managed customer files and databases.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.

Manager

Outback
01.2020 - 12.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Administrative Assistant

TPI
03.2019 - 04.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed department budgets and generated financial reports for management review.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Bachelor of Arts - Interdisciplinary Studies

University of Houston - Downtown
Houston, TX
05.2024

Associate of Arts - Human Resources Management

Prince George's Community College
Upper Marlboro, MD
12.2022

Skills

  • CAD Software
  • Tractor Operation
  • Supply Chain Improvement
  • Shipping and Receiving
  • Customer Service
  • Account Management
  • Freight Operations
  • Call Center Operations
  • Coaching and Mentoring
  • Staff Management
  • Managing Operations and Efficiency
  • Scheduling and Coordinating

Timeline

Package Handler

FedEx
06.2023 - Current

Customer Support Specialist

U-Haul
12.2022 - 06.2023

Manager

Outback
01.2020 - 12.2022

Administrative Assistant

TPI
03.2019 - 04.2020

Bachelor of Arts - Interdisciplinary Studies

University of Houston - Downtown

Associate of Arts - Human Resources Management

Prince George's Community College
TraQuan Brown