Traquila Hernandez
Royal Palm Beach,FL
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
17
17
years of professional experience
Work History
Treasurer/Director
Speak Loud Incorporated
02.2014 - Current
- Improve the lives of 20-50 disadvantaged youth via scholarships and mentorship.
- Resolve intra-personal and inter-personal conflicts
- Generate funding for youth education and provide career guidance
- Oversee the monthly close of the general ledger and prepare the reconciliation of the monthly balance sheet.
- Assist with audits and fiscal record verification
- Reconciled monthly statements, invoices, and expense accounts, keeping records accurate and current.
Assistant/Behavioral Paraprofessional
Crestwood Middle School
08.2023 - 01.2024
- Assist teachers in managing classroom activities and providing support to students
- Implement behavior management strategies to maintain a positive learning environment
- Work one-on-one or small groups with students to support their educational and behavioral needs
- Monitor and record student progress, providing feedback to teachers and parents
- Provided feedback in developing and implementing individualized education plans (IEPs) for students
- Collaborate with teachers, administrators, and other staff to create an inclusive and supportive educational environment
- Provide crisis intervention and conflict resolution as needed
- Reported on student progress, behavior, and social skills to parents.
Referral Intake Specialist (Remote)
Hospice Of Michigan
01.2023 - 08.2023
- Respond to emergency calls and take the necessary actions.
- Ensure accurate data entry and coordination with internal departments and outside agencies
- Collaborate with the Field Staff Scheduler and Manager to facilitate patient admissions
- Utilize critical thinking to support field clinicians and maximize organizational resources
- Completed intake assessment forms and filed clients' charts.
- Answered 50 phone calls and provided new clients with the required paperwork to initiate service.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Collected, verified, recorded, and processed client demographics, insurance payments, and referral information.
- Offered compassionate and attentive guidance to patients during crises.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Patient Scheduler Specialist
Bethesda Hospital
07.2022 - 01.2023
- Collect demographic and insurance information for patient visits
- Document patient appointment details for efficient workflow
- Communicate appointment instructions to patients and physicians' offices
- Coordinate with the scheduling coordinator for STAT/Add-on procedures
- Answered phone calls and messages for over 100-physician outpatient surgery medical facility, scheduling appointments, and handling patient inquiries.
- Confirmed patient appointments day before scheduled.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Court Specialist II
Palm Beach Clerk and Comptroller
05.2017 - 09.2017
- Perform data entry for docketing and ensure the quality of document images
- Screen filings for redaction and e-recording transmission
- Update party/attorney information and case statuses
- Handle public inquiries related to various court matters
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Managed around 100 incoming calls, emails, and faxes daily from the general public and attorneys.
Deputy Sheriff
Palm Beach Sheriff’s Office
08.2014 - 08.2016
- Protect life and property within the detention facility
- Enforce policies and write legal documentation and incident reports
- Conduct physical site checks and headcounts
- Distribute meals and hygiene products to 60-130 inmates.
- Serve as communication liaison during emergencies
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Center Intake Detention Technician/Field Training Officer
Broward Sheriff’s Office
01.2012 - 07.2014
- Write discipline and incident reports for policy violations
- Book inmates and verify probation violations and warrants
- Coordinate and document inmate movement within the facility
- Conduct training for 10 new detention technicians and document their performance
- Completed intake paperwork, fingerprints, and searches.
- Built solid relationships with staff and residents to keep the institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Maintained a high level of awareness and reported suspicious activity.
Service Desk Lead/Assistant Operations Manager
24 Hour Fitness
05.2008 - 04.2012
- Train eight employees and develop new staff members
- Manage front desk financials and budgeting
- Scheduled 20 employees and balanced business needs
- Handle member service issues and promote merchandise
- Verify invoices and receipts and prepare banking deposits
- Perform administrative support tasks and daily use of MS Word, Excel, and PowerPoint
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Master of Arts - Special Education
Ball State University
Muncie, IN05-2026
Bachelor of Applied Science Degree - Healthcare Service Administration, Human Services
St. Petersburg College
St. Petersburg, FL05.2024
Basic EKG Certification - undefined
Center for Career Training
Fort Lauderdale, FL05.2022
Associate of Arts - Pre-Nursing
Palm Beach State College
Lake Worth, FL12.2021
Basic Corrections Recruit Academy - undefined
Palm Beach State College
Lake Worth, FL10.2014
Skills
- Classroom management
- IEP compliance
- Life skills training
- Educational assistance
- Emotional support
- Literacy support
- Teacher assistance
- Small group and individual assistance
- Special education support
- Disability awareness
Areasofexpertise
Classroom Management, Lesson Planning, Student Engagement, Conflict Resolution, Time Management, Collaborate with Parents and Administrators, Provide Constructive Feedback, Data Collection and Analysis, MS Word, Excel, PowerPoint, Outlook, Outlook Express, 60 WPM, Microsoft XP, Vista, Windows 2003, Mac OSX, Medical Terminology, EPIC, ECIN, Enso Care
Communication Skills
Curriculum Outline for Youth-Based Entrepreneurship Program, 01/01/23, 05/31/23, I created a curriculum outline for a youth-based entrepreneurship program for Speak Loud Incorporated., I interviewed several experienced teachers and entrepreneurs., Used evidence-based research to develop the curriculum and presented it to Speak Loud Incorporated board members.
Timeline
Assistant/Behavioral Paraprofessional
Crestwood Middle School
08.2023 - 01.2024
Referral Intake Specialist (Remote)
Hospice Of Michigan
01.2023 - 08.2023
Patient Scheduler Specialist
Bethesda Hospital
07.2022 - 01.2023
Court Specialist II
Palm Beach Clerk and Comptroller
05.2017 - 09.2017
Deputy Sheriff
Palm Beach Sheriff’s Office
08.2014 - 08.2016
Treasurer/Director
Speak Loud Incorporated
02.2014 - Current
Center Intake Detention Technician/Field Training Officer
Broward Sheriff’s Office
01.2012 - 07.2014
Service Desk Lead/Assistant Operations Manager
24 Hour Fitness
05.2008 - 04.2012
Bachelor of Applied Science Degree - Healthcare Service Administration, Human Services
St. Petersburg College
Basic EKG Certification - undefined
Center for Career Training
Associate of Arts - Pre-Nursing
Palm Beach State College
Basic Corrections Recruit Academy - undefined
Palm Beach State College
Master of Arts - Special Education
Ball State University
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