Trase Moss

Claims Handling and Investigation Expertise:

• Managed all aspects of PIP and liability claims, including medical bill processing, injury/damage assessment, coverage determination, payment/reserve management, PIP demands/litigation, and subrogation/fraud investigation.
• Conducted comprehensive investigations of complex claims, gathering evidence and ensuring equitable resolutions.
• Maintained strict client confidentiality.

Client Communication & Service:

• Provided superior customer service across all communication channels, resolving disputes and explaining complex policy details.
• Managed high volumes of incoming communications.

Compliance & Workflow:

• Ensured compliance with state regulations and company policies through meticulous file review.
• Managed a substantial caseload, prioritizing tasks to meet deadlines without compromising quality.

Professional Development & Collaboration:

• Participated in ongoing professional development and supported team members with arbitration responses.

Arbitrator (Panel Member & Sole Arbitrator)

Sept 2001 – Dec 2019

Served on three-person arbitration panels and as a sole arbitrator, analyzing evidence, assessing contentions, and issuing written decisions based on applicable laws.

• Mentor/Trainer (Working Alongside Adjusters)
• Mentored and trained over 1000 new claims adjusters on all aspects of claims handling, including investigation, liability/coverage determination, damage assessment, negotiation/settlement, dispute resolution, PIP/arbitration/subrogation/fraud detection, caseload management, efficient workflows, customer service, and regulatory compliance.