Trasee Field
Billings,MT
Summary
Accomplished Small Business Owner and Manager with a proven track record, demonstrating exceptional work ethic, problem-solving abilities and computer literacy. Skilled in enhancing customer satisfaction and operational excellence.
Overview
17
17
years of professional experience
Work History
Title Clerk
Yellowstone County Treasurers Office
Billings, MT
11.2024 - 04.2025
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Collected taxes and fees, submitted payments and issued receipts.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
- Optimized customer experience, responding promptly and professionally to inquiries regarding title status and requirements.
- Increased departmental productivity, multitasking between title processing, customer service, and administrative duties.
Small Business Owner
Y Knot U Unlimited LLC
Billings, MT
12.2021 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Manager
Horsefly Brewing Compnay
Montrose, CO
02.2017 - 07.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
Journeyman Scaffold Builder
Day And Zimmermann Intl
Tonopah, AZ
09.2008 - 11.2015
- Enhanced job site safety by meticulously constructing and dismantling scaffolding structures according to current nuclear industry standards.
- Maintained a clean and organized work area, contributing to a safe and efficient job site for all personnel.
- Ensured project deadlines were met by coordinating with contractors, architects, and engineers on scaffold requirements.
- Facilitated smooth communication between team members through clear direction on project goals and expectations during scaffold builds.
- Up held unescorted access to the third largest nuclear power plant in the United States.
Education
Alhambra High School
Phoenix, AZEMT-NREMT
Maricopa Community Colleges, Glendale Community College
Glendale, AZWMD
Texas A&M Engineering Extension
GED -
Glendale Community College
Glendale, AZSkills
- Communicate and interact effectively with individuals of all levels
- Filing systems knowledge
- Administrative tasks
- Multitasking Abilities
- Reliability
- Computer Literacy
- Documentation Review and management
- Customer Service
- Time management
- Prioritization
- Transaction Processing
Timeline
Title Clerk
Yellowstone County Treasurers Office
11.2024 - 04.2025
Small Business Owner
Y Knot U Unlimited LLC
12.2021 - Current
Manager
Horsefly Brewing Compnay
02.2017 - 07.2023
Journeyman Scaffold Builder
Day And Zimmermann Intl
09.2008 - 11.2015
Alhambra High School
EMT-NREMT
Maricopa Community Colleges, Glendale Community College
WMD
Texas A&M Engineering Extension
GED -
Glendale Community College