Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trashala Newman

Spring,TX

Summary

Committed and motivated individual with more than 3 years of retail customer service experience, exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Capable of identifying and solving complex problems in a timely and ethical manner. Hands on, independent, analytical, and organized.

Experienced with managing delinquent accounts and negotiating settlements to recover funds. Utilizes effective communication and investigative skills to resolve account issues. Track record of maintaining compliance with regulations and fostering positive client interactions.

Professional debt recovery specialist equipped to excel in this role. Proven track record in effective negotiation, conflict resolution, and communication. Strong focus on collaboration and achieving results. Reliable team player, adaptable to changing needs.

Overview

2026
2026
years of professional experience

Work History

Debt Collector

FMA Alliance-Bank of America
2021 - Current
  • Negotiating payments while continuing to build a positive relationship with customers.
  • Performed telephone contact with customers according to guidelines and standards to ensure payment.
  • Managed collection efforts with a high level of persuasiveness and professionalism.
  • Maintained positive customer relationship and minimize bad debt exposure.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Collected on delinquent accounts to reduce overdue balances.

Customer Service Representative

Beard Admin Services
2018 - 2021
  • Manage incoming calls, transfer phone calls and take messages for office staff.
  • Keep the office database and filing system up to date and organized.
  • Identify and assess customer needs to achieve satisfaction.
  • Handle customer complaints or requests and provide the appropriate solution or alternative within limits, follow-up as necessary.
  • Provide accurate and valid information by using experience and knowledge.
  • Host Zoom meetings and consultations.
  • Process intake project questionnaires.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Administrative Assistant

AppleOne
01.2019 - 01.2020
  • Yardi program efficient - entering work orders and locating tenant information.
  • Answer and transfer phone calls as well as taking messages for office staff.
  • Keep the office database and filing system up to date and organized.

Education

High School Diploma -

Amandla Charter High School
Chicago, Illinois
01.2017

Skills

  • Debt recovery strategies
  • Skip tracing techniques
  • Patience and persistence
  • Goal-oriented mindset
  • Call center experience
  • Customer research
  • Performance improvements
  • Negotiation
  • Account management

Timeline

Administrative Assistant

AppleOne
01.2019 - 01.2020

Debt Collector

FMA Alliance-Bank of America
2021 - Current

Customer Service Representative

Beard Admin Services
2018 - 2021

High School Diploma -

Amandla Charter High School

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