Trashawnda McClendon
North Hollywood ,CA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Case Manager experienced in managing in fast-paced environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Knowledgeable Case Manager experienced in coordinating care for individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Compassionate Case Manager experienced in all kinds of environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
9
9
years of professional experience
Work History
Case Manager
Franklin County Of Job And Family Service
10.2019 - 06.2022
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Participated in community events to promote services and engage with public.
- Developed and implemented comprehensive case management plans to address client needs and goals
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
Clerk
Franklin County Department Of Job And Family Services
01.2019 - 03.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Bartender
Royal Lounge
04.2013 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Customer Service Representative
Job And Family Services
01.2018 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Resolved associate, tool and service delivery issues revealed by statistical reports
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
Education
Ohio Dominican University
Columbus, OHPortland State University
Portland, ORHigh School Diploma -
Thomas Jefferson High School
Portland, OR05.2003
Skills
- Referral Coordination
- Needs Assessment
- Utilization Review
- Progress evaluations
- Interdisciplinary collaboration
- Case management
- Staff Management
- Needs assessment
Timeline
Case Manager
Franklin County Of Job And Family Service
10.2019 - 06.2022
Clerk
Franklin County Department Of Job And Family Services
01.2019 - 03.2020
Customer Service Representative
Job And Family Services
01.2018 - 01.2019
Bartender
Royal Lounge
04.2013 - 03.2020
Ohio Dominican University
Portland State University
High School Diploma -
Thomas Jefferson High School
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